Revenues Officer - Business Rates Team

About the Role

We are seeking a motivated and customer-focused Revenues Officer to join our Business Rates team. In this role you will be delivering a high-quality Business Rates service, ensuring the accurate administration, billing, collection and recovery of Non-Domestic Rates whilst maximising income for the Council. The successful candidate will be responsible for managing a varied caseload, dealing with enquiries relating to Business Rates liability, reliefs, exemptions, valuation issues, property occupation and recovery action.

You will work closely with businesses, ratepayers and partner agencies, using your technical knowledge and problem-solving skills to provide clear advice, make sound decisions and support the Council's collection objectives. The role will also involve attending Magistrates' Court when required, negotiating payment arrangements and helping customers find sustainable solutions to their debts.

Enfield Council serves one of London’s most diverse boroughs and is committed to creating opportunity and delivering high-quality services for local people. We value colleagues who are collaborative, adaptable and focused on achieving positive outcomes. By joining us, you will contribute to a customer-focused revenues service that protects vital income for the Council and helps fund essential services for residents and businesses.

We are seeking an experienced and adaptable individual with a background in a financial, revenues, collection or debt recovery environment. You will have excellent verbal and written communication skills with a strong working knowledge of relevant business rates legislation, local government collection practice and rating administration. You should possess strong analytical and problem-solving abilities, sound decision-making skills and experience of managing customer enquiries through the full billing and recovery cycle.

The successful candidate will be confident using IT systems, maintaining accurate records and prioritising a busy workload to meet deadlines and performance targets. In addition, you will be resilient, customer-focused and committed to delivering high standards of service while supporting continuous improvement and innovation.

Alongside our comprehensive employee benefits package, you will enjoy a rewarding role where your contribution has a direct impact on the financial wellbeing of the borough and the services delivered to our communities. You will gain exposure to a wide range of Business Rates work, including complex case management, recovery, court attendance and legislative interpretation, helping you build valuable specialist expertise.

Enfield Council is committed to investing in its people through ongoing learning and development opportunities, professional growth and flexible ways of working. Hybrid working is well established across many Council teams, subject to service requirements.

Contact Details -

If you would like to know more about the role, please contact Craig Stack on  for an informal discussion or to arrange a visit to the team.

If you have any difficulties accessing this information, please contact Andrea Walker dine at andr or on .

We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for…