Parking Correspondence Officer

A London Local Authority is seeking an experienced Parking Correspondence Officer to join their busy Parking Services team on an initial 3-6 month contract.

This is a fantastic opportunity for a candidate with strong written communication skills and previous experience dealing with customer enquiries, elected member correspondence, and statutory information requests within a public sector environment.

Working in a hybrid arrangement, you will be responsible for managing a variety of parking-related correspondence, ensuring that responses are accurate, professional, and delivered within prescribed timescales.

• Draft and respond to parking-related correspondence on behalf of the local authority.
• Handle enquiries received from elected Members, residents, businesses, and other stakeholders.
• Manage and respond to Freedom of Information (FOI) requests and other information requests.
• Monitor and process enquiries received through shared service inboxes.
• Investigate cases and gather information from internal departments to prepare comprehensive responses.
• Ensure correspondence complies with relevant legislation, council policies, and service standards.
• Maintain accurate records and update internal systems accordingly.
• Support the wider Parking Services team with administrative and casework activities as required.

• Previous experience working within a Local Authority, Parking Services, Civil Enforcement, Customer Services, or a similar public sector environment.
• Experience handling complex correspondence and casework.
• Knowledge of parking regulations, parking enforcement processes, or transport-related services would be highly desirable.
• Experience responding to Freedom of Information (FOI) requests and Member enquiries.
• Excellent written communication and report-writing skills.
• Strong attention to detail and the ability to work to strict deadlines.
• Proficiency in Microsoft Office and case management systems.

• Hybrid working arrangement with just 2 days per week in the office.
• Immediate start available.
• Initial 3-6 month contract with potential for extension.
• Opportunity to work within a well established London Local Authority.
• Competitive hourly rate.

Please note:

Due to the urgent nature of this requirement, applications from candidates available to start at short notice or immediately are particularly welcome