PHS Licensing and Enforcement Processing Officer

This job posting is open to both internal and external applicants at Brent Council.

Salary range: £36,153- £38,361 per annum inclusive of London weighting

Contract:

Permanent
Hours of work: 36 hours per week

Location:

Civic Centre and other locations from time to time

Make a difference in Brent - help keep it safe, fair and well regulated through effective licensing and enforcement.

Brent is one of the most diverse boroughs in the country, with communities, ideas and experiences from across the world helping to shape who we are. Working here means joining a council that is focused on fairness, open to new thinking and committed to improving life for local people.

Our values shape how we work and what people can expect from us. We collaborate proactively, lead inclusively, embrace change, are bold and curious, and celebrate and share our success. For people who care about public service and want their work to matter, Brent offers the chance to make a meaningful difference.

Every licence application represents a person, business, landlord or organisation relying on the Council for an efficient and professional service. As a Licensing and Enforcement Processing Officer, you will help support services that protect residents, promote responsible landlords/agents and maintain high standards across Brent.

Working within Brent Council’s Licensing and Enforcement team, you will process applications, maintain accurate records, respond to enquiries and work with colleagues and applicants to ensure cases are handled promptly and correctly.

We are looking for someone who is organised, proactive and has an eye for detail, with strong communication skills and the ability to manage competing priorities in a busy environment.

This is an excellent opportunity to develop your skills, gain experience in property licensing and join a supportive team where your work makes a real difference to Brent’s communities. If this sounds like the right opportunity for you, we’d love to hear from you.

• Process a wide range of Private Rented Sector (PRS) licence applications from initial submission through to issue, carrying out administrative and eligibility checks, verifying information and ensuring applications meet statutory and Council requirements.
• Provide a proactive, responsive service to applicants and licence holders, guiding landlords, tenants and members of the public through the licensing process, resolving enquiries and providing clear advice and support through telephone, written and face-to-face channels.
• Maintain accurate and up-to-date licensing records, carrying out relevant checks with internal and external agencies, following agreed procedures and ensuring information, fees, certificates and supporting documentation are correctly recorded and managed.
• Work collaboratively with dedicated colleagues and partner services to progress applications and service requests, identify issues requiring further action, and ensure urgent or complex matters are referred appropriately and dealt with effectively.

You’ll be joining a busy, friendly and dedicated team that plays an important role in improving housing standards across Brent. Every application you process and every enquiry you help resolve contributes to safer, better-managed homes for residents. Working closely with landlords, tenants, agents and colleagues across the Council, you’ll help deliver a high-quality licensing service while building valuable experience in a role where your contribution truly matters.

• Takes pride in getting things right, with strong attention to detail and accuracy when processing applications and maintaining records.
• Is organised and dependable, able to manage a varied workload,…