Head of Consumer Enforcement

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Date: 21 Sept 2026

Location: London, GB

Salary: £97,000 up to £110,000 dependent upon experience

Contract Type: Permanent, Full-time

Security Level: CTC

Location: London – Canary Wharf– 40% in the office per week

Visa Restrictions: This position does not offer visa sponsorship

Closing Date: 5th October 2026

Interview Date: 20th October 2026

We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.

The role holder will be responsible for establishing and implementing the CAA’s approach to consumer enforcement. This will ensure that the CAA is well positioned to make full use of existing enforcement powers, while also preparing for and helping to shape the implementation of any future direct consumer enforcement powers, including those that may be introduced through the Aviation Bill currently progressing through Parliament.

The purpose of the role is to lead and develop the Civil Aviation Authority’s consumer enforcement function, setting strategic direction, governance and delivery for complex regulatory investigations and enforcement action. The role is accountable for ensuring the CAA uses its consumer enforcement powers effectively, proportionately and transparently to improve compliance, secure better outcomes for consumers and maintain confidence in the aviation sector.

As a senior leader, the postholder will shape regulatory strategy, where needed advice Executive and Board-level stakeholders, influence government policy development in collaboration with other senior managers in the consumer protection team and contribute to building organisational capability to deliver a modern, intelligence-led enforcement function.

This is a new and strategically important role that will lead the development and delivery of the CAA’s consumer enforcement function. It will support the CAA’s and government’s vision to protect consumers, ensuring their fair treatment by the aviation sector. This function will play a vital role in holding the aviation industry to account.

• Provide strategic leadership for the consumer enforcement function, including operating model, governance, capability and performance.
• Establish and maintain an intelligence-led enforcement framework covering prioritisation, risk assessment, investigation, decision making, sanctions and follow-up activity.
• Lead the most complex, sensitive and high-profile investigations and enforcement cases, ensuring decisions are evidence-based, legally robust and proportionate.
• Advise Directors, Executive Committee and Board-level stakeholders on enforcement strategy, case risks and regulatory interventions.
• Shape the CAA’s approach to consumer protection and contribute to future regulatory frameworks, including implementation of new statutory powers.
• Build and lead a multidisciplinary team including enforcement, investigation, policy and analytical specialists.
• Develop strong partnerships with government departments, competition and consumer authorities, ombudsman services and other regulators.
• Oversee legal, financial, operational and reputational risks associated with enforcement activity.

• Exercises substantial delegated authority over enforcement strategy, investigation direction, case escalation and recommendations regarding regulatory intervention. Decisions influence industry behaviour, consumer outcomes, public confidence and organisational reputation.
• Influence…