OR– Representations Officer

Work pattern: 2 days in the office, 3 days remote PAYE Pay Rate: £20.58 per hour

Main Purpose

To investigate and respond to parking PCN appeals, representations, permits, suspensions and complaints, ensuring decisions are fair, accurate and in line with legislation and council procedures.

• Investigate and respond to formal and informal PCN representations and appeals.
• Prepare evidence for London Tribunals adjudication hearings.
• Manage parking permit and suspension applications.
• Handle customer calls and emails regarding complex parking matters.
• Investigate complaints and identify recurring issues.
• Process authorised cancellations and refunds.
• Provide advice on parking legislation and complex cases.
• Ensure compliance with parking enforcement standards.
• Manage a high-volume workload and meet KPIs and deadlines.

• Experience in parking enforcement, appeals and representations.
• Good knowledge of parking and traffic legislation.
• Experience preparing evidence for adjudication.
• Excellent written and verbal communication skills.
• Strong attention to detail and decision-making ability.
• Ability to manage challenging customers professionally.
• Experience working to deadlines and performance targets.