Operational Performance Principal

Organisation Ofwat

Organisation Ofwat Locations

Birmingham or London, UK

Final date to receive applications 24 days remaining

Job reference: 484154

Location: Birmingham (B5 4UA
) or London (E14 4HD
) based with hybrid working

Job title: Operational Performance Principal:

Join Ofwat’s Operational Performance and Data Strategy Team as an Operational Performance Principal

Office

Location:

London (E14 4HD
) or Birmingham (B5 4UA
) with hybrid working

We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales.

The water sector is entering a new chapter. The government has set out a bold new direction, bringing together expertise from across the sector to deliver better outcomes for customers and the environment. We are collaborating with fellow regulators to respond to recommendations in The Independent Water Commission Report, the Welsh Government’s response to the Green Paper, Shaping the Future of Water Governance in Wales, and the Government’s White Paper, A new vision for water.

Ofwat is working with the government and other regulators to help create a new body for England, bringing together our strengths with those of the Drinking Water Inspectorate, the Environment Agency and Natural England. We are also continuing to work with the Welsh Government to support decisions on the future arrangements for Wales.

While these changes take shape, our mission remains the same: to hold water companies to account, drive performance, and ensure the sector delivers real value for customers, communities, and the environment. If you’re passionate about making a difference, this is a unique moment to join us and help shape the future of water, and together we can continue to make a positive impact.

Working closely with colleagues within the Delivery Directorate and across Ofwat, you will identify areas where analysis and insight is needed, developing approaches to extract insights, understanding the application of that insight to the sector and communicating your findings; influencing how we deliver our strategic goals. You will play an important role in delivering our strategy and will need to be able to respond flexibly to the needs across the organisation.

A key aspect of the team's work is the publication of our annual Water Company Performance Report (WCPR). This role will interact with, and influence the WCPR, through the performance insight the team generates and evaluates. The team is also a key part in the implementation of our Turnaround Oversight Regime (PR24 final determinations) and how we monitor and hold companies to account for poor performance.

Water sector expertise is required for this position. However, we will consider applications from a wide variety of backgrounds, including operations, asset management, engineering, scientific, technical, regulation, economics etc.

Additionally, the role also requires a high level of analytical competency; problem solving skills; excellent written and oral communication skills; well-developed people and stakeholder management skills and a track record of delivering against challenging deadlines. You will also be expected, when required, to manage and lead the work of consultants and perform the role of intelligent client to ensure maximum value is derived from any external support.

Ofwat is an agile working environment, so you can expect opportunities to support other directorates and to move around the organisation as work priorities shift.

Below are some of the key essential experience, skills & knowledge required for this post:

• Lead Criterion
  :
  Excellent knowledge of the water sector, including a detailed understanding of how Ofwat…