Erasmus+ Appeals Lead – Case Resolution
Listed on 2026-11-02
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Government
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Customer Service/HelpDesk
The Erasmus+ Appeals and Complaints Officer at the British Council sits within the Erasmus+ Customer Experience Team, administering appeals and complaints for the UK National Agency. You will log, investigate, track and resolve cases in line with procedures and service standards, maintaining fairness and professionalism.
You will support a transparent and responsive service, ensuring efficient case management, clear communications, and evidence-based decisions in collaboration with the Appeals
Join us at British Council as our next Erasmus+ Appeals Lead – Case Resolution in Greater London, England, United Kingdom.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Greater London, England, United Kingdom.
This opportunity is part of our work in Management & Operations.
The advertised compensation is 25.000 - 31.000.
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