Skincare Therapist - Selfridges

REPORTS TO: Assistant Business Manager/ Business Manager

Dior is taking its luxury skincare expertise into the world of treatments. Be a part of the journey to deliver exquisite and luxury treatments with a compelling and unique service to match. This brand new concept embodies Dior Institut legitimacy and exclusive techniques. The Skincare Therapist will promote Dior image of skincare expertise via conducting Dior Private Skin Treatments and providing the highest standard of service to clients.

MAIN RESPONSIBILITIES

• Conduct Dior Private Skin Treatments, including facial treatments, bespoke micropeeling and treatments for men
• Provide personalized skincare diagnosis and consultation to customers and booking of skincare treatment service
• Educate customers on Dior products, in particular on skincare application techniques and routines, and on the Dior brand
• Achieve retail sales targets and facial targets on a monthly basis
• Support team with planning and executing key events and PR activities when requested
• Ensure the Welcome to Dior approach is embedded with every client interaction
• Manage client bookings and build client profile tailored to treatments offered
• Attend regular bespoke training and ensure product and service knowledge is promoted
• Sell Dior products and skincare treatments and provide a high standard of service to customers on boutique or counter throughout the whole sale via Dior professional selling techniques
• Able to cross sell makeup and fragrance / global approach
• Coach Beauty Consultants on their skincare diagnosis, consultation and gestures and application tips (if Dior Cabin for Dior Private Skin Treatments at the counter)
• Update ipos tool with client data including all sales and client profile
• Develop and utilize customer database on ipos to build clientele (phone calls, product launch events and appointments)
• Ensure that cabins are in line with hygiene and quality standards at all times
• Monitor stock levels, report any issues to Boutique or Counter Manager to ensure sufficient stock, particularly on skincare products
• Conduct all assigned operational and administrative tasks
• Adhere to Dior grooming guidelines and Cabin and store standards
• Respect corporate & counter rules and report to trade store management team and operational staff
• Directly report to Dior inpon store management team and internal interactions with Training, Sales and Marketing Team Members
• Represent the brand values toward the client and demonstrates a Dior attitude at all times

PROFESSIONAL EXPERIENCE

• Preferably with skincare luxury business experience
• Previous professional treatment experience and understanding skin analysis
• Experience of Spa environment desirable
• Experience of working in luxury retail environment but not essential

Possess formal skincare treatment professional certificate, NVQ or Diploma

• Strong Client Centric mindset
• Team player
• Pro-active and positive mind set
• Self-confident, liking contact with people and at ease
• to approach customers
• Eager to satisfy customers and create trustful relationship
• Comfortable working in a retail environment
• Adaptable to novelty and change, eager to learn
• Attention to detail, good organization skills, priority setting and personal accountability
• Result oriented, always striving more
• Creative and open trends
• Passionate about beauty and skincare