Spa Therapist

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

Located in the heart of London's West End, The Langham, London is Europe's first Grand Hotel. You would work in a supportive environment that actively promotes innovation, collaboration, and personal growth. We are an environmentally conscious hotel that values sustainability, as well as diversity, inclusion and equality for all our colleagues.

In the role of Spa Therapist, your key focus will be to:

• Extend a welcoming experience for our clients
• Carry out a variety of treatments
• Follow LQA (Leading Quality Assurance), Forbes, and brand standards
• Be fully trained and aware of the treatment menu and products
• Assess guest needs through thorough consultation prior to treatment
• Adhere to the operating procedures of Chuan Body + Soul
• Promote spa and body care products as well as treatments
• Ensure all treatment rooms are set up according to standard prior to the treatment
• Maintain clear lines of communication within the Spa and the hotel in general

• Experience in a similar position and environment, with a firm understanding of excellence in customer service
• Spa/Beauty qualification at NVQ Level 2 and 3 or equivalent (a professional background in beauty therapy and a Spa/Beauty qualification in CIDESCO/CIBTAC/ITEC/ NVQ/ VTCT is desirable)
• Certification in facial and massage therapy is essential
• Ideally, knowledge of Chinese 5 elements, Reiki, Lymphatic Drainage Massage, Reflexology, Pregnancy Massage, Hydrafacial treatments
• Excellent communication and interpersonal skills
• Warm and caring attitude towards the health and well-being of clients
• Drive to work towards targets in treatment and retail
• Ability to work well in a team
• Good time management skills