Helena Rubinstein Skincare Expert, Harrods

Who we are looking for:

• A Beauty Enthusiast:
  You’re passionate about all things beauty and love sharing your expertise. You’re a pro at giving personalized advice and helping people find the perfect IT Cosmetics products to empower their confidence.
• A Connection Creator:
  You’re a natural at building authentic relationships and making people feel comfortable. You love chatting with customers, learning about their unique needs, and helping them create a beauty routine that reflects their individuality.
• A Trendsetter:
  You’re always on top of the latest beauty and wellness trends. Whether it’s in-store or online, you know how to connect with people and build a community around your passion for beauty.
• A Go-Getter:
  You’re driven, ambitious, and love a challenge. You’re excited to create innovative in-store experiences and achieve outstanding results.
• An IT Cosmetics Ambassador:
  You’re a true believer in the IT Cosmetics mission to empower confidence through innovative products. You’re passionate about representing our iconic brand and sharing its values with customers.

• Creating Engaging Beauty Experiences:
  Design and execute innovative, engaging beauty events and activations that drive customer interest and excitement for IT Cosmetics products.
• Personalized Beauty Consultations:
  Serve as the go-to expert for customers, offering personalized recommendations to address individual needs and empower confidence.

• Delivering the IT Cosmetics
  
  Experience:
  
  Consistently execute the IT Cosmetics service model, ensuring a welcoming and personalized experience for every customer.
• Product Expertise and Storytelling:
  Confidently demonstrate products, immerse customers into IT Cosmetics’ innovative approach to beauty, and offer tailored product knowledge, tips, and techniques to meet customer needs.
• Embodying Brand Excellence:
  Act as an IT Cosmetics Ambassador, providing a personalized customer experience through exceptional service and merchandising standards.
• Staying Trend-Forward:
  Maintain a strong understanding of the latest beauty and wellness trends to provide expert advice and personalized recommendations.

• Achieving Sales Targets:
  Consistently achieve individual and counter sales goals as agreed with your line manager.
• Building Client Relationships:
  Proactively build authentic relationships with customers, both in-store and through digital channels, fostering loyalty and repeat business.
• Promoting Events and
  
  Activities:
  
  Inform new and existing customers about upcoming in-store events, promotions, and brand activations.
• Brand Advocacy:
  Passionately represent IT Cosmetics and share your expertise on internal and external social media platforms, adhering to company guidelines.

• Teamwork and Training:
  Actively participate in team efforts and complete all required training programs to maintain up‑to‑date product knowledge and brand expertise.
• Administrative Responsibilities:
  Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo / One Retail).
• Maintaining Counter Standards:
  Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment.

• Comprehensive Onboarding:
  Kick‑start your journey with a dynamic blend of in‑person and online modules during your first three months, covering everything you need to know about our brand and culture. From day one, you’ll become an integral part of the IT Cosmetics community.
• Continuous Learning:
  Benefit from ongoing training and mentorship with your Area Manager, Education Manager, and peers, developing your expertise in service excellence, retail best practices, and product knowledge.
• Immersive Brand
  
  Experience:
  
  Connect with the wider IT Cosmetics community at our head office in White City, London, for an immersive training induction that will deepen your understanding of our brand and values.
• Exclusive Product Previews:
  Get hands‑on with the latest innovations and trend‑setting IT Cosmetics products at regular training…