Salon Manager

Salon Manager Williams & Hirst – Soho, London Salary: £35,000–£37,000 per annum, depending on experience Holiday: 28 days’ annual leave, including bank holidays Progression and bonus opportunities available About Williams & Hirst Williams & Hirst is an award-winning co-work salon in the heart of Soho, founded for independent hairdressing. Since opening just two years ago, Williams & Hirst has won 12 industry awards and grown into a community of over 40 independent hairdressers , operating from our 18-chair salon on Wardour Street.

We are a fast-growing business, and alongside the day-to-day salon, Williams & Hirst regularly hosts leading hair and beauty brands for events, education, launches and industry activations. We are now looking for a confident, highly organised and responsible Salon Coordinator to take ownership of the day-to-day coordination of the salon.

The Role The Salon Coordinator is a key operational role within Williams & Hirst, working closely with and reporting directly to the Directors. You will be responsible for ensuring the salon runs smoothly day to day, including coordinating the Front of House team and managing their rota to ensure the salon is appropriately staffed. With 18 workstations, over 40 independent hairdressers and a constant flow of clients, deliveries, brands and events , this is a fast-paced role where excellent communication and organisation are essential.

You must be able to work under pressure, prioritise quickly, take responsibility and make sensible decisions without needing constant direction . This is also a hands-on position. Whether it's dealing with an operational issue, supporting Front of House, completing a stock check, speaking with an independent hairdresser or making client refreshments during a busy period, we expect everyone to work together to maintain the standards of Williams & Hirst.

The ability to work evenings and Saturdays is an essential requirement of this position. Applicants must have flexibility across these periods as part of their regular working pattern.

Key Responsibilities Taking responsibility for the day-to-day running and coordination of the salon Working directly with the Directors and communicating any operational issues clearly Coordinating and supporting the Front of House team Managing the Front of House rota , including planning shifts, holidays and arranging appropriate cover when required Ensuring Front of House staffing reflects the needs of the salon and upcoming events Supporting the Front of House team with their daily duties and ensuring tasks are completed to the required standard Ensuring daily opening and closing procedures are completed correctly Welcoming clients and maintaining an exceptional client experience Preparing and serving client refreshments throughout the day Maintaining the presentation and standards of all client-facing and communal areas Supporting our community of 40 independent hairdressers with day-to-day operational queries Carrying out regular stock checks across salon, retail, hospitality and operational supplies Monitoring stock levels, identifying shortages and ensuring essential items are reordered Receiving, checking and organising deliveries Liaising professionally with suppliers, contractors and external partners Supporting the coordination of brand events, education and private hires Identifying problems and taking ownership of resolving them Communicating effectively between the Directors, Front of House team and independent hairdressers Ensuring salon procedures, standards and house rules are followed Having tough or uncomfortable conversations when required , while remaining professional, fair and respectful Handling complaints or difficult situations calmly…