On Call Spa Therapist

The Langham, London;
Europe’s first Grand Hotel, is currently recruiting for an On Call Spa Therapist to join our talented Chuan Body + Soul team. In this role, you will provide treatments for clients, be passionate about health and wellbeing and driven by the desire to provide excellent service.

This is a ‘0’ hour contract, and your hours of work will be dependent on our business volumes.

In the role of On Call Spa Therapist, your key focus will be to:

• Extend a welcoming experience for our clients
• Carry out a variety of treatments
• Follow Forbes and brand standards
• Be fully aware of treatment menus and product knowledge
• Assess guest needs through thorough consultation prior to treatment
• Adhere to the operating procedures of Chuan Body + Soul
• Promote spa and body care products
• Ensure all treatment rooms are set up according to standards prior to the treatment
• Maintain clear lines of communication within the Spa and hotel in general

Do you have?

• Experience in a similar position and environment with a firm understanding of excellence in customer service
• Spa/Beauty qualification at NVQ Level 2 or equivalent (a professional background in beauty therapy and a Spa/Beauty qualification in CIDESCO/CIBTAC/ITEC/ NVQ/ VTCT is desirable)
• Certification in beauty and massage therapy is essential
• Knowledge of product lines, including Kerstin Florian, Jacqueline Piotaz, OTO, and Zelens is desirable, but not essential, as training will be provided
• Excellent communication and interpersonal skills
• Warm and caring attitude towards the health and well-being of clients
• The drive to work towards targets in treatment and retail
• The ability to work well in a team
• Good time management skills

• Discretionary Service Charge
• 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
• Access to Wagestream - a salary advance benefit
• Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels
• Discounted accommodation at The Langham, London for you and your family
• Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments
• Up to £750 Recommend a Friend referral bonus
• Seasonal Travelcard loan
• A subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs
• Company pension plan
• Life insurance
• Discounts in various high street and online shops
• Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values
• Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career
• 2 staff parties per year and several colleague social and community events
• Access to the Employee Assistance Programme by Hospitality Action (24/7)
• Access to Qualified Mental Health First Aiders on site
• Most Valued Colleague of the Month and Year Awards
• Long Service Awards

• Free meals on duty in our Staff Restaurant
• Uniform supplied and laundered, or if a non-uniform colleague, a complimentary valet service of work attire provided
• Enhanced Sick Pay
• Subsidised regular Back Massage, Reflexology & Chiropody Sessions

Our company is dedicated to cultivating a supportive environment where "Our People, Our Pride" serves as a guiding principle, fostering innovation, collaboration, and personal growth.

The Langham, London is an equal opportunities employer, committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on any protective characteristic.

We are committed to disability inclusion and ensuring an…