Billing Specialist

Billing Specialist

Location:

Farnborough

Role Type:
Permanent Full Time. Flexible and hybrid working patterns available, 2-3 days a week onsite.

Role

The Billing Specialist role sits within the Enterprise Services team. As a Billing Specialist, you will be responsible for overseeing billing processes ensuring accuracy and compliance while driving improvements in billing efficiency and effectiveness. Your expertise will be instrumental in optimizing billing procedures and enhancing customer satisfaction through timely and precise invoicing.

• Invoice management: ensure daily billing activities are completed accurately and timely. Prepare client invoices and distribute to clients on time via various methods such as email or customer portals.
• Process client bills in the company's billing software and reconcile billings with the AR ledger and customer statements to ensure accurate financial reporting.
• Project Services support: set up project and financial milestone billing into the operating system.
• Account maintenance: maintain accurate and up-to-date records of client accounts and milestone billing into the operating system.
• Data analysis: analyse billing and invoice data for accuracy and completeness.
• Reporting and analysis: prepare reports on billing activity.
• Compliance: ensure all billing processes comply with company and tax policies and regulations and review them for accuracy.
• Handle escalated queries with internal departments to resolve billing discrepancies promptly.
• Customer relations: respond to client inquiries/questions in a timely manner and escalated issues as needed to Team Lead, Project Managers.
• Collaborate with cross-functional teams including Collection team and other finance colleagues and work closely with Project Management community to facilitate smooth billing processes and enhance service delivery.
• Support the Finance team with ad hoc tasks as required, including recommending process improvement for problem resolution to management and assisting in internal and external audit as needed.

• Autonomy – deliver high quality business service applying knowledge of policy framework and guidelines with minimal supervision.
• Resolution/Escalation of Queries – resolve a wide range of standard queries and support the resolution of more complex issues with guidance from Service Lead as required.
• Communication & Collaboration – deliver high standard of customer service, communicate with tact and diplomacy at all times.
• Continuous Improvement – identify and lead continuous improvement activities relevant to processes within their role.
• Resilience – maintain and develop the capability and competency of their team so that customer demands are met in order to ensure resilience.
• Professional Development – mature awareness of latest wider industry best practices and a personal commitment to professional/technical development.
• Team Performance – coordinate and engage with others in order to set goals and priorities, ensuring the delivery of service in line with business requirements.

• Detail-oriented mindset and commitment to accuracy in data entry and documentation.
• Strong analytical and problem-solving skills.
• Excellent communication and negotiation skills.
• Strong time management and organisational skills.
• Ability to collaborate effectively with cross-functional teams.
• Self-motivated and ability to work independently.
• Proactive approach to problem solving with focus on continuous improvement.

• Experience in billing or a similar role.
• Strong understanding of billing and experience working with numerical data and processing financial information.
• Experience in billing and ERP software (Oracle and SAP) and proficiency in Microsoft Office tools.

• Matched contribution pension scheme, with life assurance.
• Competitive holiday allowance, with option to purchase additional days.
• Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance.
• Employee discount portal.
• Support for Armed Forces community.
• Volunteering opportunities.

We want to make sure that our recruitment process is as inclusive as possible. If you have a disability or health condition that may affect your performance in certain assessment types, please speak to our recruiter about reasonable adjustments. Many roles in Qineti

Q are subject to national security vetting. Applicants who already hold the appropriate level may be able to transfer it upon appointment.