Part time Care Navigator​/Receptionist

We are seeking a highly motivated and forward-thinking Receptionist to join our innovative, training-focused practice serving 20,000 patients in Wallington.

Experience is desirable, however full training will be provided for the right candidate.

Youll be working within a supportive and friendly team in our modern, purpose-built premises.

The GP practice receptionist is responsible for undertaking a wide range of reception duties and providing support to the multidisciplinary team. Duties may include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of personal information and assisting patients as required

To act as a central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with the multidisciplinary team member and external agencies such as secondary care and community service providers.

The successful candidate must be flexible to cover additional hours as required by the needs of the surgery and be happy to work between 7:45 and 18:30 on a rota basis.

Wallington Family Practice currently provides general medical services to a population of approximately 20,000 patients. It has 11 GPs, A Team of Pharmacists including Pharmacy Technicians, a Lead Nurse, 5 Practice Nurses, 1 HCA, and an extensive team of admin and reception staff.

We are a large proactive teaching practice located in a purpose built health centre close to Wallington town centre. We are part of the Wallington Primary Care Network (PCN) working collaboratively with local general practice colleagues for the good of the local population.

The main purpose of this role is to provide efficient, courteous and responsive reception, care navigation and administrative support to the practice catering to the diverse needs of patients and supporting others where necessary.

To make appointments for patients attending the surgery or on the telephone using the computerized clinical system.

To suitably triage and signpost patients to other services where applicable including associated services and external services including community pharmacy

To ensure patients who do not have appointments but who need urgent medical attention are responded to appropriately and in line with practice protocols and policies.

To cancel and re-arrange appointments when necessary.

To support and advise those enquiring about registration or those who need temporary registration

To respond to any queries and requests for assistance from patients and visitors

To advise patients of relevant charges for private services, take payment, record and issue receipts

To appropriately address requests for home visits in line with practice protocols

To take pathology samples, and respond to requests for x-rays, certificates, etc as needed

To retrieve and file records as required ensuring they are kept in the correct order and filed correctly and safely

To make and receive calls to patients and other healthcare professionals as required and directed to do so in a courteous and appropriate manner

To divert calls or take messages for others

To handle enquiries for online access from existing and new patients and process accordingly

To ensure the building is opened and closed correctly in line with internal guidelines and security arrangements

Report any premises issues to the building information desk or on site caretaker as required

Report any immediate IT, clinical system or other system issues to the relevant provider using the information provided

To participate in practice meetings and team meetings

To keep the reception and office working areas clear and tidy and suitable for other users at all times

To undertake other duties as may from time to time be asked and consistent with the post and where capacity permits

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy and the practice Infection Control policy.

This will include:

• Using…