Patient Service Executive

A boutique medical practice dedicated to serving a discerning global community of international and local patients, Osler Health delivers exceptional, personalised care with discretion and professionalism. From the first hello to the final farewell, every patient interaction matters — and our Patient Service Executives play a vital role in creating that experience.

We are looking for a polished, experienced professional to be the welcoming face and capable hands at the heart of our clinic. You will ensure a seamless patient journeywhile supporting our doctors and nurses in delivering outstanding care.

• Welcome patients and visitors, creating a warm and professional first impression
• Manage appointment bookings, follow-ups, and confirmations with accuracy and care
• Coordinate patient referrals to specialists and allied health providers
• Answer phone calls, respond to messages, and handle patient enquiries with empathy and efficiency
• Monitor and respond to clinic emails promptly
• Register new patients, update medical records, and verify insurance information
• Process payments, co-pays, and relevant fees discreetly and accurately
• Support daily clinic operations with a variety of administrative tasks

• At least 3–5 yearsof experience in a receptionist, front-of-house, or customer service role — ideally within a medical, luxury hospitality, or high-touch service environment
• Exceptional communication skills with a professional, polished manner and the ability to interact confidently with a diverse, discerning clientele
• Demonstrated discretion, integrity, and the ability to handle sensitive information with the utmost confidentiality
• Proficient in electronic medical record systems and comfortable with digital communication tools
• Highly organised, detail-oriented, and able to anticipate needs in a fast-paced environment
• A collaborative team player who takes pride in delivering an exceptional patient experience

Education

• Diploma or higher qualification in business administration, healthcare administration, hospitality, or related field preferred
• Equivalent experience in a high-touch service environment will also be considered

What We Offer

• Competitive salary and benefits
• Health insurance and paid time off
• Opportunities for professional growth and development
• A supportive, team-focused environment where your contribution is value
• The chance to be part of a practice that truly cares for its patients — and its people
• If you are motivated by excellence in service and enjoy making a positive difference in people’s healthcare experience, we would love to hear from you.

To apply , please send your resume and a cover letter to
We regret that only shortlisted candidates will be notified.