Medical Administrator

3 days per week: A mixture of AM (8:00 - 16:00) and PM (11:00 - 19:00) shifts.

If you have experience of a busy front of house reception, preferably in a General Practice, can deal with people in a calm and courteous manner, even when under pressure; are computer literate-EMIS trained preferred; and can deliver quality administrative services please apply.

Offer general assistance to the Health Centre team

Use medical computer systems, EMIS. Use IT systems as directed by the Health Centre, NHS e mail. On line training. Intra net and other information technology as this develops.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the Health Centre

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies. This will include the use of IT systems for effective communication

To participate in the registration of new patients and the management of patients registration using various IT systems

Encouraging patients to use technology to access services

Participate in call and recall for patients making suitable appointments

Participating in training at Health Centre and network level

We are a friendly and modern Health Centre providing comprehensive primary care services to 19,000 patients from diverse cultural backgrounds on two sites.

The Health Centre is committed to building a team to deliver high quality services.

Suttons Wharf Health Centre

JOB TITLE:

ADMINISTRATOR

REPORTS TO:

OPERATION MANAGER

Job summary:

The purpose of the role is to:

Offer general assistance to the Health Centre team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Use medical computer systems, EMIS. Use IT systems as directed by the Health Centre, NHS e-mail. On line training. Intranet and other information technology as this develops.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the Health Centre including the provision of secretarial and clerical support to clinical staff and other members of the Health Centre team

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies. This will include the use of IT systems for effective communication

To participate in the registration of new patients and the management of patients registration and the smooth running of the medical records system using various IT systems

Encouraging patients to use technology to access services

Participate in call and recall for patients making suitable appointments

Participating in training at the Health Centre and network level

Duties and responsibilities:

The duties and responsibilities to be undertaken by members of the Health Centre administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Supervisor/Operation Manager, dependent on current and evolving Health Centre workload and staffing levels:

• Opening up/locking-up of Health Centre premises and maintaining security in accordance with Health Centre protocols
• Maintaining and monitoring the Health Centre appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional using the Health Centre procedures
• Processing and distributing incoming (and outgoing) mail and electronic data
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with Health Centre guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with Health Centre procedures
• Promoting a positive image of the Health Centre at all times
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Clearing and re-stock consulting rooms as required
• Providing clerical assistance to Health Centre staff as required including word/data processing, filing, photocopying and scanning
• Processing e referrals as per Health Centre protocol
• Ordering, re-ordering and monitoring of stationery and other supplies
• Dealing with clinical waste
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect…