Very Experienced Reception Manager

We are looking for an enthusiastic, experienced reception manager, to join our friendly, forward thinking practice team, to work 24 to 30 hours a week and provide a high quality service to our 11,300 patients. You will be required to work at both Welling and Avery Hill.

We are a GP training Practice (Bexley & Sidcup VTS).

High QOF Achievement

CQC Rating GOOD

IT : EMIS Web & Docman in use. Training can be arranged if not familiar with the system.

You should have previous experience leading and managing a team while working in a reception area along with an excellent telephone manner and be able to multitask, You should have

Leadership & Management:, Oversee the day-to-day operations of the reception team, ensuring smooth workflows, excellent patient service, and high team morale.

Patient-Focused Care: To be the primary point of contact for patient inquiries, ensuring all patients are greeted and assisted with professionalism and care.

Appointment & Workflow Management:, Expertly manage the appointment system, ensuring efficient patient flow and timely service.

Staff Development, Lead train, and support the reception staff, fostering a culture of continuous improvement and teamwork.

IT & Admin Expertise:, utilize our main clinical systems EMIS, DOCMAN and ACCURX, ensuring data accuracy and efficient processing of patient information.

Quality Control:, Maintain high standards of patient service, managing feedback, and continuously improving procedures.

We are a friendly, hardworking, organised team who would welcome you to join us.

Clinical team : 3 Partners, 4 Pharmacist and have four Care Co-Ordinator's. We currently have two GP trainee's.

Supported with allied health professionals including practice nurses and a Medical Assistant.

Supportive staff & clinical team with opportunities to contribute in regular staff meetings.

Duties and Responsibilities:

• Openingup/locking-up of Practice premises and maintaining security in accordance with Practice protocols
• Maintaining and monitoring the Practice appointments system
• Making patients aware of the appointment booking procedure
• Processingpersonal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information accurately
• Filingand retrieving paperwork
• Initiating contact with and responding to requests from patients, other team member sand associated healthcare agencies and providers
• re-stock consulting rooms as required
• Keeping the reception area, notice-boards and leaflet dispensers tidy and freefrom obstructions and clutter
• Processing and recording information in accordance with Practice procedures following Data Protection.
• Providing clerical assistance including word/data processing, filing and photocopying

• To have experience working in a busy reception area.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.