Clerical Coordinator

We are looking for an enthusiastic, motivated and adaptable individual with experience in clerical and administration duties.

The post holder will provide a comprehensive and efficient reception and, examinations booking service to patients attending the Imaging Department. They will respond to and deal with a variety of often complex requests in a timely manner, whether by telephone, fax or in person.

The post holder will be expected to work independently and manage and prioritise their workload, liaising closely with the wider administration team in the Department.

The successful post holder would be joining an exceptional team who have shared values and consistently strive to provide high quality patient care. We work collaboratively with other multidisciplinary teams to improve our service, as well as supporting staff to develop their skills and confidence within the department.

• Perform administrative tasks according to Trust, Departmental and statutory regulations.
• Provide a high standard of patient care within the Imaging Department.
• To communicate effectively in order to ensure the smooth running of the service.
• To supervise junior staff within the Imaging department.
• To demonstrate a commitment to the Directorate and Trust Objectives.

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

• A Level, NVQ 3 or equivalent experience
• Formal Customer Care Training or willingness to undertake

• General clerical experience including filing
• Knowledge of hospital CERNER patient administration system
• Knowledge of medical terminology
• Experience of having working relationships with clinicians, GPs, managers, consultants and other clinical staff.
• Prior experience of working in a healthcare environment Experience of using a Radiology Information System (RIS)
• Knowledge of NHS waiting and booking targets

• Good keyboard and IT skills
• Ability to manage difficult situations
• Ability to input and retrieve data accurately on a computerised system
• Ability to work within a team as well as independently with a professional approach towards work and colleagues
• Proficient use of Microsoft Office (Word & Outlook)

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.