Bank Pharmacy Support Worker-Patient Services Band 3 Job London area,Greater London England UK,Healthcare

Location: Greater London

Bank Pharmacy Support Worker-Patient Services Band 3

The Pharmacy Support Worker provides pharmaceutical services in the pharmacy ensuring efficient and high quality patient experience is maintained.

The post holder will consistently work in an accurate, effective and efficient manner to support the provision of a high quality service to patients, trust staff and departments.

The post holder will be part of a high performing team that is expected to demonstrate behaviours that promote pharmacies and Royal Free's World Class Care values. This means that in undertaking this role the post holder is expected at all times to behave in a way that demonstrates commitment to the delivery of respectful and compassionate care as described below.

The post holder will be based at pharmacies under Royal Free NHS Foundation Trust.

Here, at The Royal Free NHS Foundation Trust pharmacies, we are passionate about delivering the highest quality care to all our patients. In order to help us maintain this, we are looking for enthusiastic, motivated and committed Band 3 Pharmacy Support Workers to join the temporary staffing BANK team to work across all sites.

** VISA SPONSORSHIP DOES NOT APPLY TO THIS ROLE**

Main duties of the job

The post holder will assist in reception duties and the general dispensing of medicines. They will be the link between patients, their carers and/or representatives, medical staff and visitors to the dispensary and pharmacy staff. They will take in out-patient prescriptions, To Take Away (TTA) prescriptions and requisitions and handle financial transactions. They will behave in a manner that is both sensitive and that ensures patient confidentiality at all times.

Please refer to the attached JD & PS for further information.

About us

The Pharmacy department at The Royal Free London NHS Foundation Trust is an ambitious and quality improvement focused team who are committed to optimising the use of medicines and providing the best pharmaceutical care to our patients. We are proud to lead the way in integrated training partnerships, digital transformation and cost improvement programmes (CIP).

The Pharmacy Service comprises of Inpatient and Outpatient dispensary services, ward based clinical pharmacy services, Medicines Advice, aseptic and non-sterile production services, pharmacy stores & distribution, procurement and homecare services. We cover a range of clinical specialties including HIV, general medicine, emergency services, surgery, rheumatology, hepatology, anti-coagulation, oncology & haematology, women's health, paediatrics and infection control.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

Job responsibilities

Royal Free World Class Values:

The post holder will offer World Class Care to service users, staff, colleagues, clients and patients alike.

CLINICAL RESPONSIBILITIES

To participate in the dispensing of in-patient/out patient (BH only) prescriptions under the supervision of a pharmacist/qualified pharmacy technician (after appropriate training), including ward based dispensing.

Observe safe working practices to avoid placing themselves, other staff, patients or visitors at risk by their actions.

RESPONSIBILITY FOR PATIENTS

To deal promptly and appropriately with all queries (telephone calls. patient queries, ward issues) referring when necessary

To deliver urgent items and controlled drugs to wards, clinics and departments when required

To dispense medication for in-patients, private patients and patients being discharged from the hospital in a timely and accurate manner.

RESPONSIBILITY FOR POLICY AND SERVICE DEVELOPMENT

To ensure that any collected items are signed for by a Healthcare professional, patient or their representative.

To resolve enquiries and complaints from Healthcare Professionals and patients or their representatives in a caring and sensitive manner.

To deal promptly and appropriately with all telephone and personal queries, referring when necessary.

To maintain the records of FP10 HP prescription receipts and issues (site specific).

RESPONSIBILITY FOR FINANCIAL AND PHYSICAL RESOURCES

To process medications returned by patients in accordance with COSHH and departmental regulations.

To count and record Clinical Trials returns. (site specific).

To be aware of and put into practice the principles of good stock control at all times, including correctly storing stock, stock rotation and routine checking of expiry dates.

To participate in stock management, including stock counts &…


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