Patient Coordinator Radiology; BANK

Patient Coordinator within Radiology – Bank

Cromwell Hospital, London SW5 0TU

Salary: £16 per hour

Covering Annual Leave / Sickness & Other Absence

Hours of work available: Monday to Friday 8:00‑20:00; 1 Saturday once a month (9:00‑14:00).

We make health happen. Working in our UK support functions you’ll play a key role in delivering exceptional customer service and patient care. No matter your role you’ll have an opportunity to do work that matters and make a difference to the lives of our customers each day.

You will provide and maintain efficient administrative and reception services for the Radiology Department, ensuring that a high quality service is delivered to patients, staff and consultants. You’ll work as part of a multi‑disciplinary team, showing flexibility of shared tasks to ensure the best quality service in a pleasant environment for both staff and patients.

• Ensure all customers are dealt with in a professional manner and all queries are dealt with efficiently – over the telephone and email.
• Take bookings for diagnostic imaging examinations and give patients precise and accurate preparation instructions.
• Take and give accurate information over the telephone and maintain an efficient telephone manner.
• Advise the Administration Lead of any problems within the department and handle minor complaints with immediate action and thorough follow‑up.
• Ensure that booking, information, reporting and filing systems are maintained and developed on a daily, weekly and monthly basis.
• Check general area / CT / MRI charges for the previous day, adding issues on Compucare for inpatients.
• Check bookings scheduled for the following day and obtain request forms to ensure an efficient patient journey.
• Create and maintain good working relationships with all members of the Department of Diagnostic Imaging, liaising regularly with the Administration Manager to form a cohesive team and provide an exemplary service.
• Promote good relations with referring clinicians, other hospital departments and outside organisations to ensure that the reputation of the Department of Diagnostic Imaging and the Bupa Cromwell Hospital is upheld.

• Experience in administration within a healthcare environment.
• Experience with in radiology is desirable.
• Good communication and strong interpersonal skills.
• Excellent telephone manner.
• Articulate and polite.
• Organisational skills – meeting deadlines and prioritising workloads.
• Confident and able to work under pressure.
• Natural ability to empathise with patients and demonstrate genuine care.
• Ability to work as part of a team.
• Ability to work independently and autonomously.

We’re a health insurer and provider with no shareholders, whose customers are our focus. Our people are driven by a single purpose – helping people live longer, healthier, happier lives and making a better world. We encourage all applicants to be themselves and champion diversity, understanding the importance of representation. Bupa is a Level 2 Disability Confident Employer and offers reasonable adjustments to ensure fair treatment for all disabled applicants.

Time Type: Part time

Job Area: Administration

Locations: Cromwell Hospital, London