Patient Liaison - Medical Receptionist

About Us At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our global clinics, have allowed us to lead the change against "we caught it too late again".

At our flagship clinic in London, United Kingdom, you will be the welcoming face of our clinic, embodying a cheerful, professional, and polished demeanor at all times. This role is perfect for someone with a natural talent for customer service, a compassionate outlook, and exceptional attention to detail. Our clinics will be open from Monday - Friday to start and eventually open up to seven days a week, and may require a non-traditional schedule, including weekends.

This is a full time position with a set schedule, though you may be required to work additional hours as necessary to fulfil your duties.

• Welcome patients and visitors, ensuring a warm and professional first impression.
• Verify patient identity and required documentation.
• Assist patients with completing registration and intake forms as needed.
• Educate patients on post-scan expectations.

• Escort patients to and from dressing rooms, maintaining privacy, dignity, and a calm, unhurried pace.

• Serve as a liaison between patients, providers, technologists, and clinical staff.
• Ensure the front desk area is organised, stocked, and operates efficiently.

• Address patient concerns or complaints with empathy and professionalism.
• Encourage patient feedback and foster a positive clinical experience.

• Ensure patients have timely access to care.
• Book, reschedule, and cancel patient appointments as necessary.
• Send appointment reminders and pre-scan communication to patients.

• Keep lines of communication open to support patient care.
• Support clinical teams by managing key administrative tasks.

• Maintain patient records to keep data accurate and up-to-date.

• Follow up with patient requests.
• Submit satisfaction surveys to patients.
• Distribute patient reports as they become available.
• Call patients to inform them of their report availability.
• Assist Prenuvo clinician consultation scheduling.

• Experience: At least 1+ year in customer service, preferably in a healthcare or related field.
• Initiative: A self-starter who takes ownership of their training and development.
• Work Ethic: Punctual, dependable, and committed to excellence in medical and customer care.
• Flexibility: Availability to work varied hours, including weekdays and weekends as needed.
• Efficiency: Ability to manage priorities in a fast-paced environment while addressing patient concerns with sensitivity and care.
• Team Player: Works collaboratively while maintaining a pleasant and professional demeanor with patients and colleagues.

• Previous experience in private healthcare or as a Health Care Assistant.
• Previous experience in hospitality or customer service.
• Proven experience as a Medical Receptionist, Front Office Representative, or similar role.

• Exceptional interpersonal and communication skills.
• Attention to detail and a commitment to high standards of excellence.
• Strong organisational skills and the ability to adapt to change.
• Problem-solving and decision-making abilities.
• Passion for patient care and creating memorable experiences.
• Emotional intelligence to manage emotions effectively and foster teamwork.

• The Patient Liaison position requires individuals to stand for extended periods to ensure outstanding in-clinic patient care and experience. The role may also require frequent movement between floors of the building. Reasonable adjustments will be considered in line with the Equality…