Medical Receptionist

Fitzrovia, London | Full-Time, On-Site | Salary: circa £30,000 per annum

Our client is a specialist healthcare facility providing integrative ancillary oncology services to patients. Their approach is centred on supporting those undergoing cancer treatment through a range of complementary therapies, including IV therapies, photobiomodulation, Hyperbaric Oxygen Therapy (HBOT), and hyperthermia treatments. The clinic is committed to delivering compassionate, holistic care in a warm and nurturing environment.

We are seeking a warm, professional, and highly organized Receptionist to become the welcoming face of this exceptional clinic. As the first point of contact for patients and visitors, you will play a vital role in creating a positive, supportive atmosphere while ensuring the smooth day-to-day operation of the clinic.

You will bring genuine empathy and understanding, combined with a bubbly and uplifting personality, to help create an encouraging environment for patients during what can be challenging times. From managing enquiries and scheduling appointments to coordinating with third‑party providers, your contribution will be central to delivering a seamless and nurturing experience for everyone who walks through the door.

• Front desk management: serve as the first point of contact, welcoming patients and visitors with warmth, professionalism, and positivity.
• Enquiry handling: respond to enquiries via phone and email, providing accurate information and escalating complex queries as needed.
• Appointment scheduling: manage the clinic's diary, schedule patient appointments, and coordinate with medical staff to ensure an efficient workflow.
• Daily operations: monitor and manage same‑day schedules, addressing any adjustments or patient needs promptly.
• Coordination: liaise with third‑party providers to arrange blood tests, scans, and other patient services.
• Administrative support: manage patient intake processes, maintain accurate records, handle correspondence, and assist with wider administrative duties to ensure smooth day‑to‑day functioning.

• Proven experience in a customer‑facing role; prior reception experience is strongly preferred.
• Previous experience within a healthcare setting is desirable.
• Proficiency in scheduling and booking systems.
• Familiarity with standard office software, including email platforms.
• Excellent verbal and written communication skills.
• A genuine ability to connect with patients facing health challenges, providing compassionate and empathetic interactions.
• A bubbly, positive demeanour that contributes to an uplifting clinic atmosphere.
• Strong organisational and multitasking skills with excellent attention to detail.
• Composure and adaptability in a dynamic, fast‑paced environment.
• A collaborative, team‑oriented approach.

• Salary of circa £30,000 per annum.
• A genuinely welcoming and supportive working environment.
• The opportunity to make a meaningful difference to patients’ lives every day.
• Ongoing opportunities for professional development and growth within the healthcare sector.

The selection process will consist of an initial telephone interview, followed by a face‑to‑face meeting at the clinic.

This position is subject to the Rehabilitation of Offenders Act 1975, requiring a disclosure submission to the Disclosure and Barring Service (DBS) for any prior convictions.

Join us at BSR Health, a specialist healthcare agency. For inquiries or more information about this role, please don't hesitate to reach out.