Medical Secretary

We are a busy GP surgery in south east London with good transport links nearby and easy parking. We are looking for a reliable, highly motivated, professional medical secretary to join our friendly team. You will have excellent communication, IT and secretarial skills. Ideally we are looking for someone with experience of working in a medical setting, proficient in using EMIS and Docman. You will provide efficient secretarial support to the Partners and Clinicians.

You will also be required to make and receive phone calls from patients, Clinicians and Consultants.

To provide an efficient audio, copy typing and word processing service for GPs and Health Professionals as required. This includes the accurate typing of letters, reports and patient referrals etc.

Manage all aspects of e-Referrals pertaining to General Practice.

File patient records and correspondence in patient medical records by scanning onto Docman.

Maintain filing and administrative systems so that written or computer information is easily accessible and secure.

To retrieve medical records and assist with the completion of medical/insurance records.

To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.

Utilising Lexacom dictation system as appropriate.

To provide cover for members of the secretarial team during periods of sickness and annual leave.

We are looking for a full time secretary although job share would also be possible

NHS Pension Scheme available.

MAIN DUTIES AND RESPONSIBILITIES

To perform all clerical and administrative duties.

To provide an efficient audio, copy typing and word processing service for GPs and Health Professionals as required. This includes the accurate typing of letters, reports, patient referrals, etc.

Managing all aspects of choose & book (eRS) to make appointments and bookings as required including e-Referrals.

Using Docman to scan correspondence into patient medical records.

To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.

To retrieve medical records and assist with the completion of medical/insurance records.

To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.

Utilising Lexacom dictation system as appropriate

To provide cover for members of the secretarial team during periods of sickness and annual leave.

To ensure that strict confidentiality protocols are adhered to.

To attend training sessions on behalf of the practice as required.

To comply with health & safety procedures and report any areas of concern to the Practice Coordinator.

To undertake any other duties as may be determined from time to time to ensure the efficient running of the practice.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Performance Standards:

Confidentiality to be maintained at all times. The ability to communicate effectively at all levels, both internally and externally, thus displaying a competent and professional image of the Practice. Confident and polite manner.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or…