Patient Admin Services Assistant; Receptionist

Patient Admin Services Assistant (Receptionist)

We are seeking a highly organised and customer-focused individual to joinour team as a Patient Admin Services Assistant. You will play a crucial role in providing excellent customer service and ensuring the smooth operation of our healthcare facility.

Previous experience of working in Primary care would be desirable. Familiarity with EMIS would be helpful.

• Opening up/locking‑up and maintaining security of the area occupied by the practice in accordance with practice procedures
• Maintaining and monitoring the practice appointments as required
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional where appropriate
• Dealing effectively with telephone and other enquiries, taking messages and passing on information to team members as necessary

Full details of the role are in the job description attached.

The Heron Practice, is a dynamic, multi‑award‑winning teaching Partnership, serving patients in the community for more than 30 years, in the Woodberry Wetlands region looking after circa 12,000 patients.

Located close to Manor House underground station, offering a friendly and supportive working environment. We are looking for PAs of all experience levels to join us on our mission to provide accessible care to our patients. Full complement of staff including Salaried Doctors, Clinical Pharmacist, Practice Nurses, Physician Associate, Health Care Assistants, Physiotherapists, Paramedic, Social Prescriber, Mental Health Practitioner, Reception/Secretarial/Admin staff round out our team.

• Opening up/locking‑up and maintaining security of the area occupied by the practice in accordance with practice procedures
• Maintaining and monitoring the practice appointments as required
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional where appropriate
• Dealing effectively with telephone and other enquiries, taking messages and passing on information to team members as necessary
• Processing new patient registrations and removing/transferring existing patients, including the in/out movement of patient records, as required
• Processing repeat prescriptions in accordance with practice protocols, including requests sent via Patient Online Access
• Entering requests for home visits onto the clinical system, ensuring careful recording of all relevant details and where necessary refer to the Duty Doctor
• Contacting patients informing them of any action which may have been taken following their completion of e‑consult forms, for example advise a prescription has been done
• Undertaking computer data entry/data allocation and collation; processing and recording information in accordance with practice protocols
• Filing patient notes, clinical letters/results and other correspondence as well as undertaking general administrative duties such as photocopying and scanning as required
• Clearing and re‑stocking consulting rooms as required
• Keeping the reception area, notice‑boards and leaflet dispensers tidy and free from obstructions and clutter
• Processing and distributing incoming (and outgoing) mail as required
• Toprovide comprehensive administrative support to members of the multi‑disciplinary practice team as required. This means using other NHS/third‑party computer systems to produce letters, reports and correspondence as well as photocopying and filing etc
• To be responsible for scanning, marrying up of medical records, data entry, note summarising and file maintenance/archiving etc. as required and in accordance with practice protocols and procedures
• To receive, open and distribute incoming mail, responding to routine matters where appropriate
• To deal effectively with referrals and other tasks as required
• To deal effectively with telephone and other enquiries relating to the Practice, communicating information to and from team members as necessary
• To liaise with other NHS organisations/staff and outside agencies regarding…