Administration Officer - Patient Services

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non‑clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

In this role, you will provide exceptional reception and clerical support, ensuring smooth operations within the department. You will play a key part in maintaining an accurate and updated Radiology Computer System (CRIS), while liaising professionally with patients, medical staff, GPs, and other clerical colleagues. The purpose of this role is to provide an efficient reception and clerical support service within the Radiology Department, performing a range of clerical duties, updating the Radiology computer system (CRIS), liaising with patients, medical staff, GPs and other clerical support staff in an efficient and professional manner.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (CoS).

• The Royal Hospital for Children are seeking a dedicated and efficient Clerical Officer to join our Radiology Department
• The shift pattern for this post is Monday to Friday, 08:30 - 17:00
• Full‑time position (37 hours per week)
• Permanent Contract

• Opening and closing reception areas/department as appropriate
• First point of contact within the Department for external and internal customers
• Registering confidential patient data on RIS, registering & updating patient demographics efficiently and with a high level of accuracy
• Make full use of various patient information systems to update patient demographics, appointments, waiting lists, and tracking as appropriate to ensure that there is a full audit trail for reports and films
• Co‑ordinate CRIS (Clinical Radiology Information System) diaries with available Radiologist/Radiographer sessions on distribution of the weekly rota, ensuring that all sessions are filled according to availability of Radiologists and that National Waiting Time Guarantees are achieved
• Co‑ordinate all patients’ appointment letters, including all relevant information eg, fasting instructions, and preparation in accordance with NHS Government Regulations on waiting times
• Communicate with patients regarding changed and cancelled patient appointments, as required often at short notice
• Organise patient transport and interpreting services as per site protocol
• Communicate with patients face to face or via telephone conversation with any concerns they may have regarding appointments, cancellations, waiting list times and any preparations required for their examination in a sympathetic & diplomatic manner to allay their fears

• Proficient keyboard and computer skills, including e‑mail
• Clerical experience
• The ability to communicate clearly with patients and staff at all levels
• Flexibility and the ability to work to deadlines within a team
• Knowledge and understanding of medical terminology is advantageous but not essential
• Thorough experience and training, lasting between 6‑12 months, the post holder will gain a knowledge and understanding of all the clerical and administrative duties, the manual and electronic systems used in the department and all associated protocols, policies and procedures
• Posts which are defined as Support Workers in Healthcare will be expected to comply with the new NHS Scotland Mandatory Induction Standards and Code of Conduct for Healthcare Support Workers

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of…