Prescription Clerk​/Trainee Dispenser

Job Summary

The role of our Prescription Clerk/Trainee Dispenser is a rewarding role and works very closely with our Patient Coordinators which is the heart of Marriott's Medical Practices. This role would be ideal for someone who already has experience in prescription management. We would also happily receive applications from individuals who already have dispensary qualifications. Building relationships with our patients helps enable us to gain a full understanding of their medical needs and requirements.

Developing a good rapport with external teams such as our local pharmacies, home visiting team, care homes, community nurses and other multi‑disciplinary services to assist with continuity of care and support to our patients. The successful candidate will have excellent customer service, communication, interpersonal and time management skills, a good level of general IT skills, aptitude for learning new skills, and the ability to work without direct supervision.

Marriott's Medical Practices is a combination of two surgeries, Bacon Road Surgery and Taverham Surgery (Dispensing practice) with a combined patient base of over 13,000 patients. We are a training branch and work closely with UEA, teaching 1st, 2nd and 4th year Medical Students. Our Dispensary team is led by a Dispensary Supervisor who is on hand to help, give support and will conduct the induction training when you first join the team.

We have a friendly and supportive team who are passionate about providing top quality service to our patients across Taverham Surgery and Bacon Road Surgery. We offer a two‑week induction and enrolment to complete an NVQ Level 2 Dispensary Course. The post‑holder should recognise the importance of effective communication within the team, patients and other healthcare professionals.

• Ensure accurate documentation within patient records via Systm One.
• Monitor and respond to online communications via our online system, Systm Connect.
• Process repeat prescription requests received by phone, email, post, slips and the online access system, in accordance with practice protocol.
• Produce prescriptions for the GP to sign in an acceptable timeframe.
• Ensure all prescription requests are processed and are ready for collection within a 48‑hour timeframe.
• Generate requests for medication on behalf of the patient for non‑repeat items.
• Actively encourage patients to reconcile medications to facilitate monthly collections.
• Act upon compliance issues, liaising with the appropriate clinicians.
• Discuss with patients their requirements, encouraging patients to order only what they require.
• Ensure medication reviews are arranged by maintaining an accurate recall system.
• Effectively liaise with external services, i.e., district nurses, to ensure medicaments are arranged for housebound patients.
• Always maintain accurate records, including appropriate coding entries.
• Deal with all prescription related enquiries in a timely manner. Record and report adverse effects accurately and appropriately, informing the practice manager immediately.
• Data input onto the clinical IT system.
• Carry out system searches as requested.
• Always maintain a clean and safe working environment.
• In addition to the primary key responsibilities, the Prescription Clerk may be requested to support the Clinical Pharmacist/Senior Dispenser/Administration Manager as required, partake in audit as directed by the audit lead, support the Practice Manager in reviewing and updating the prescribing policy and SOPs, and complete opening and closing procedures in accordance with the duty rota.

• Excellent communication (oral and written) skills and outstanding interpersonal skills.
• Excellent keyboard and computer skills, appropriate IT knowledge, skills, and experience.
• Ability to listen and empathise; negotiating skills and problem solving.
• Good time management; ability to work without direct supervision and determine own workload priorities.
• Ability to work as part of an integrated multi‑skilled team; pleasant and articulate.
• Able to work under pressure; able to work in a changing environment.
• Willing to work flexible hours as…