OPD​/RDAC Deputy Administration Manager

Outpatients/RDAC are seeking an enthusiastic Deputy Administration Manager to support the efficient running of our departments at the Sutton site.

This role is essential to ensuring the smooth operation of our main outpatient clinics. You will work in a fast-paced environment, providing a welcoming reception service for patients and their relatives, as well as preparing medical records for consultants' clinics.

As part of a multidisciplinary team, you will need excellent interpersonal, verbal communication, and organisational skills. Strong keyboard and IT skills are essential, and previous hospital experience is desirable.

This is a full-time position (37.5 hours per week, Monday to Friday). For further information, please contact Tracey Lover on .

The Team Lead is a member of the Outpatient Administrative Team, covering the clinics, preparation and reception areas. They will adopt a professional and caring attitude with a polite and courteous manner inall aspects of communication.

The post holder will support the Manager whilst providing a supervisory role to the OPD Administration Officers.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services.

We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance.

We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

For further information please refer to the job description and personal specification

To ensure that the reception desks within the Outpatient Departments are adequately covered at alltimes and telephone calls are handled in a professional manner.

To check that the patients arrival and departure times are entered accurately on EPIC.

To ensure that all patient appointments are booked accurately and to liaise with clinics regarding over bookings to minimise patient waiting times.

• Good standard of general education to GCSE level.

• Experience of working as part of a team in a customer focused setting.
• Previous experience of working in an outpatient setting.

• Knowledge of computerised patient administration system.

• Good interpersonal and verbal communication skills
• Good keyboard and computer skills
• Ability to work independently
• Ability to co-ordinate with a team of staff
• Ability to work under pressure
• Ability to effectively manage time
• Diligent, reliable and adaptable
• Demonstrate evidence of commitment to customer care initiatives

• Flexibility to meet service needs.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.