Patient Pathway Coordinator - Echo

Patient Pathway Coordinator – Echo

Closing date: 08 March 2026

Go back Guy's and St Thomas' NHS Foundation Trust

To work as part of the Diagnostic Centre admin team in the scheduling of appointments for both NHS and Private Patients for a wide range of diagnostic tests in accordance with waiting time guidelines.

The Patient Pathway Coordinator will be to manage and maintain the bookings for the echocardiology department. By working closely with a wide range of clinical and managerial staff providing a high standard of administrative support. The post holder will ensure patients receive timely diagnostic appointments and ensure national targets are met.

The post holder will be able to provide receptionist duties in the Diagnostic Centre. They will also provide departmental NHS secretarial support to Professor Roxy Senior, Professor Wei Li and Dr Raj Khattar; consultants within the echocardiology department who undertake outpatient clinics, resulting in clinical correspondence and addressing all patient queries.

The post holder is responsible for providing a high standard of professional and patient focused service and will support the function of the Diagnostic Centre on a day-to day operational basis, alongside assisting with the development of processes to make the service more efficient.

Please note due to high response rate we sometimes close adverts early and we advise you apply as early as possible.

Patient/customer care (both direct and indirect)

• To cross cover receptions and Diagnostic Centre areas.
• Greeting patients arriving for examinations, completing a three-point check and providing appropriate paperwork for their appointment. Ensuring a high standard of customer service to all patients and visitors at all times.
• To accurately co‑ordinate and schedule appointments on our hospital systems ensuring to validate administrative pathways as required.
• To monitor, update and reschedule DNA appointments daily.
• To register new patients when necessary and assist with the transfer of images to and from outside organisations.
• To provide administrative support as required to the diagnostic centre teams.
• To check waiting areas are clean and tidy and maintain a safe, pleasant environment for patients/visitors.
• To assist private patients making payments when required and to receive and send relevant documentation/forms.
• To prepare appointment lists, ensuring that all the appropriate paperwork is available.
• To assist sonographers and consultants with administrative matters when required.
• To assist with recording and collating data on a range of subjects within the department (e.g. waiting time audits).
• Any other duties that may become necessary following discussion with departmental managers.

About the Trust

Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best known hospitals – Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

We are among the UK's busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.

We strive to recruit and retain the best staff as the dedication and skills of our employees lie at the heart of our organisation and ensure that our services are of the highest quality, safe and focused on our patients.

Our values

Our values help us to define and develop our culture, what we do and how we do it. It is important that we all understand and reflect these values in our work. We are:

• Ambitious – we innovate and strive for excellence
• Inclusive – we respect each other and work collaboratively

The duties and responsibilities listed below are representative of the Patient Pathway Coordinator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative and managerial duties and responsibilities…