Patient Assistant; Receptionist

Days of working Monday to Friday Shifts will be 7.45 to 15.345 or 10.30 to 18.30

BBBHP Health partnership, We do more than providing NHS General Practice Services, we change our local community while doing it so. We believe in four things: be compassionate; be a friend; have fun; assume its possible.

With our support and specialist training well provide, you will be able to continue changing your community from other areas of our administration team, management, clinical or community support. The choice is yours.

We are committed to taking an inclusive approach to recruitment and making it easy for people who feel nervous when doing interviews.

We
particularly encourage applications from men, people with disabilities and older candidates, as these groups are underrepresented in our team and can help us better understand patients with similar identities.

We are passionate about creating an inclusive workplace that promotes and values diversity. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process.

To be the front face of the organisation and provide outstanding service to patients.

Contact with patients in reception, through phones or via digital means

Care of patients

Engagement with patients

Administration

Continuity of care

The post holder occupies a particular position of responsibility and trust, as they have access to sensitive patient, staff and business information. The post holder should have excellent organisational skills and have the ability to work as part of a team and also on their own initiative.

You should be

Contact with patients

Provide an excellent first experience of the service by a professional and welcoming manner whenever in contact with patients in person, on the phone or through electronic communication

Provide an excellent experience of the surgery by maintaining the waiting area to a high standard and ensuring that all information materials on display are relevant, accessible and up to date

Engagement with patient
s

Encourage patients to engage with the practice through making comments and suggestions

Actively promote the patient questionnaire and other ways of getting patient feedback

Administration

To be a first point of contact for patients requiring general information relating to the practice, procedures, registration finance etc

St Andrews Health Centre is based in East London, we are part of the Bromley by Bow Health Partnership

We have 16000 patients on our site

Please see a link for our website:

Bromley by Bow Health Partnership - We are committed to creating healthy communities.

Job purpose

To support our Partners, the Community and the rest of our team in delivering the Vision, Mission and Values of the Bromley by Bow Health partnership.

Job Summary

To be the front face of the organisation and provide outstanding service to patients.

In particular to have responsibility for

Contact with patients in reception, through phones or via digital means

Care of patients

Engagement with patients

Administration

Continuityofcare

The post holder occupies aparticular position of responsibility and trust, as they have access to sensitive patient, staff and business information. The post holder should have excellent organisational skills and have the ability to work as part of a teamand also on their own initiative.

Core Tasks and functions

Contact with patients

Provide an excellent first experience of the service by a professional and welcoming manner whenever in contact with patients in person, on the phone or through electronic communication

Provide an excellent experience of the surgery by maintaining the waiting area to a high standard and ensuring that all information materials on display are relevant,accessible and up to date

Care of patients

Process requests for repeat prescriptions according to practice guidelines

Book interpreter/advocates as requested

If possible assist with interpreting as necessary

Process requests for patient transport

Deal with patient samples in a clinically safe manner

Ensure that measures to promote and maintain high levels of hygiene and control of clinical infection are in place

Engagement with patients

Encourage patients to engage with the practice through making comments and suggestions

Actively promote the patient questionnaire and other ways of getting patient feedback

Administration

To be a firstpoint of contact for patients requiring general information relating to the practice, procedures, registration finance etc

Post should beopened, stamped, and sorted to the appropriate persons and distributed to the appropriate site daily, in a timely manner.

Deliveries shouldbe received, signed for and stored appropriately

Notes should bemade up and stored appropriately

Fees for non-NHSservices should be received and appropriately recorded

Filing, scanning and retrieval of paperwork

Registrations and deductions

Information entered on the clinical system should be clear and accurate.

To…