Imaging Clerical Officer - CDC

We are seeking enthusiastic, highly motivated clerical officers to join our exceptional Community Diagnostic Centre teams.

We are looking for people who are dedicated team players, able to work under pressure and have strong customer service skills.

Our clerical team are the first point of contact for patients and visitors as they arrive in our department and we are looking for friendly individuals who can deliver consistent, quality, customer care to all.

You must have good IT skills; some knowledge of patient database management would be an advantage but not essential as full training will be provided.

Attention to detail is a must as you will be entering data on to the clinical systems and accuracy is therefore vital. A good telephone manner is essential as you will need to speak to patients and professionals alike on a daily basis.

PLEASE NOTE:
We are unable to offer sponsorship for this post

We are working towards departmental shift work which will cover 7 days a week 8am-8pm and you will be expected to display a flexible approach to these working patterns. Successful candidates will be expected to do weekends as part of their rotation. Therefore, there is some flexibility around the work pattern.

Required for flexible working to cover all duties organising own day to day work, multi-tasking as necessary.

• Required to be flexible for 7 Day working.
• Required to be flexible for shifts 8-8.
• Required to working across either CDC

The CDCs are integral to the coordinated efforts of the Acute Provider Collaborative to improve and expand diagnostic capacity available to the people of South East London, away from acute facilities.

Our CDC sites are based at Eltham Community Hospital and Queen Mary's Sidcup

PREVIOUS APPLICANTS NEED NOT APPLY

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

• Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
• Widening access (anchor institution) and employability
• Improving the experience of staff with disability
• Improving the EDI literacy and confidence of trust staff through training and development
• Making equalities mainstream

Job Summary

• Accountable to Radiology Administrative and Clerical Manager.
• To provide front line reception service to patients attending for X-rays, ultrasound, CT, MRI and other imaging procedures. Reflecting the commitment of the Directorate to customer care and quality and ensuring that all visitors are greeted in a welcoming manner.
• To provide and take a proactive role in prioritising the delivery of an effective and efficient reception service for the Radiology department and able to respond to the changing demands of the service ensuring high professional standards at all times.
• To work with other team member in implementing any improvements to the efficiency, and quality of the service, and develop competencies in all areas, whilst keeping up-to-date in their role and providing on-going support to colleagues.
• To contribute to the delivery of a comprehensive administrative and clerical service within Radiology.
• To ensure the successful preparation of appointments covering all Imaging modalities following guidelines/ preparations consistent with requested examination, book patients at the reception, and liaise with staff in the department.

Key Result Areas & Performance:

• Responsible to receive patients, carers, relatives and other staff, as they arrive in the department in a pleasant, helpful and caring manner.
• Confirm patients identification and complete any necessary data, e.g. ethnicity, patients telephone number, etc. on to the Radiology Information System (RIS).
• Responsible for directing…