Hotel Services Manager

Overview

At TLC Care our focus is quality of life. The design of the home and its entire operation are dedicated to that cause. Our approach to specialised nursing and care is, we believe, second to none, with highly-trained carers and nurses on hand 24 hours a day to provide assistance to meet the needs and wishes of each individual resident.

We have an outstanding opportunity for a Hotel Services Manager to lead the way in providing excellence in Hospitality to make a difference to the lives of our residents.

We are looking for a candidate who has a real passion for providing outstanding services, who is an ambassador of customer service and can manage fantastic teams who provide our residents with wellbeing/activities, catering and housekeeping and laundry services.

The candidate will share our values of Truth, Love and Compassion and work in partnership with our Support Office Leadership Team and Home Leadership Team to enhance the lives of our residents.

If you have experience in a hotel or retail environment, are dedicated to exceptional customer care and people are at the heart of your leadership approach we want to hear from you.

We offer a competitive salary matched to skills, experience and potential along with career development, succession planning and learning and development opportunities.

Apply now for an opportunity to become part of our TLC family.

• Lead excellence in Hospitality to support resident wellbeing and satisfaction.
• Manage teams responsible for wellbeing/activities, catering, housekeeping and laundry services.
• Collaborate with the Support Office Leadership Team and Home Leadership Team to enhance residents' lives.
• Champion outstanding customer care and ensure a people-centered leadership approach.
• Oversee daily operations related to hospitality services in a care home environment.

• Previous managerial experience in a hospitality environment
• Good understanding of housekeeping and general maintenance duties
• Previous knowledge of the management of a kitchen
• Experience in dealing with finance, budgets and targets
• Proven track record of leading, empowering and supporting a team
• Good communication skills (written, verbal, non-verbal)
• Strong leadership skills
• Team player;
  Highly organised
• Ability to motivate staff ensuring effective teamwork
• Professional neat appearance
• Satisfactory DBS check
• Desired but not essential:
  Care for the Elderly experience;
  Knowledge/experience of health and safety legislation;
  Knowledge of dementia