Deputy Quality, Patient Safety & Manager

Job Summary

The Deputy Quality, Patient Safety & Experience Manager is an important role in ensuring the quality, safety and patient experience of the organisations services are in line with its values and that the assurance for these areas is provided in line with the organisations clinical governance framework.

The postholder will be required to travel across LCW sites as necessary to carry out the requirements of the role.

• Complaint investigations and responses
• Investigations triggered by the organisations Patient Safety Incident Response Framework (PSIRF)
• Freedom of Information requests
• Subject Access requests

The postholder will support the teams across the organisation by acting as a conduit for the Quality, Safety and Patient Experience team and escalating any emerging issues to the Head of Quality, Patient Safety and Experience.

They will be knowledgeable in delivering healthcare and passionate about driving the quality and governance agenda forward to promote safe care, positive patient experiences, and effective risk management. They will deputise for the Quality, Patient Safety and Experience Manager where necessary.

London Central & West Unscheduled Care Collaborative is a not-for-profit Social Enterprise, now in its 30th year of providing high-quality services across a range of primary and urgent care contracts 24 hours a day, 365 days a year to 5 million patients in Northwest, North Central and North East London. We pride ourselves on delivering safe, effective, responsive, caring, and well‑led patient‑centred clinical services as recognised by our Good CQC rating in all areas of our organisation.

Date posted: 20 February 2026
Salary: £34,000 to £37,000 a year depending on experience

Contract:

Permanent
Working pattern:
Full‑time
Reference number: B

Job location:

St. Charles Hospital, Exmoor Street, London, W10 6DZ

• Support the operational and organisational management of the Quality Management System (QMS), including supporting the development and implementation of the Quality, Governance and Safety strategies across all services and locations LCW delivers services
• Coordinate and manage the internal assurance process for LCWs Quality Assurance Group (QAG), ensuring that the balanced scorecard approach is maintained for each service
• Provide support to colleagues to enable them to complete contractual reports by providing data relevant to quality and safety metrics
• Support the organisation with undertaking self‑assessments and evidence collection in line with all compliance requirements
• Support the delivery of quality, safety and experience improvement programmes
• Support the collation of evidence (PIR) to respond to Care Quality Commission information and inspection requests
• Support the development of action plans and act as a point of coordination for the completion of action plans as they relate to the CQC and other regulatory requirements
• Support risk assessments being undertaken across the organisation
• Support risk owners to ensure the risk register is maintained and risks are reviewed in appropriate time frames by risk owners
• Using the quality management system, Radar, ensure that responsible officers assigned to incident, complaint and PSIRF investigations are aware of the timelines and supported with the process of investigation
• Support the wider Clinical Leadership and Governance function to ensure learning shared and embedded across the organisation
• To present written and verbal reports as directed by the Head of Quality, Patient Safety and Experience in relation to clinical governance and quality assurance
• Act as a representative of LCW working with other organisations, both statutory and non‑statutory
• Ensure systems in place to collate patient experience information are functioning as intended and support service managers ensure that a clear understanding of patient experience is understood for each service
• Ensure that SARs and FOI are acknowledged and responded to in line with organisational policy
• Ensure that records for all quality areas are maintained within the Radar environment
• Ensure that the…