Digital Health Systems Admin

Kingston and Richmond NHS Foundation Trust

The closing date is 11 March 2026

The Digital Health Systems Administrator acts as the primary point of contact for the Digital Health Systems team, triaging and accurately logging support requests and coordinating their allocation to technical experts. The role provides essential administrative and operational support, maintaining documentation, managing contracts, assisting with AMS performance monitoring and producing KPI reports. It requires strong organisational skills, attention to detail and the ability to work effectively with clinical teams, suppliers and digital colleagues while supporting ISO 9001-aligned quality management processes.

The role holder will be required to handle incoming and outgoing medical device processes utilising the relevant spreadsheet or database to input the correct information regarding each item. A large portion of this role relates to the general administration of the Clinical Engineering department in terms of answering telephone queries, engaging with ward staff who attend the department and gathering the necessary information from Clinical Engineering staff regarding a repaired, shipped or maintained medical device.

This role also includes all aspects of the purchase ordering process for spares/repairs including dealing with goods in/out. This role also covers the support to implementation of ISO
9001/ISO
13485 accreditation.

Due to the operational nature of the Clinical Engineering and Equipment Library services, post holders are required to work on-site on a full-time basis to ensure effective day-to-day service delivery and timely response to clinical needs. Working patterns will be agreed in accordance with the needs of the service and the organisational structure. Where applicable, staff may also be expected to participate in an on-call rota to support out-of hours service continuity.

Development and staff wellbeing

Your growth and personal happiness matter to us. After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing. From the moment you join us, we're committed to fostering your professional and personal development within a supportive, empowering environment. Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed.

We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.

To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.

We also take every opportunity to thank and recognise the work our teams do, through weekly 'shoutouts' and patient feedback, monthly and annual awards.

Wherever you work across our organisation, we look forward to welcoming you.

At KRFT we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

The vacancy may close earlier than the advised date, depending on the volume of applicants.

• A minimum of five GCSEs at grade A
  * to C/9-4 (or equivalent qualification) including Mathematics and English
• Degree level qualification or equivalent experience, preferably in engineering

• Experience of working and communicating with a range of people - colleagues, suppliers and customers (patients/clinical staff)
• Experience of working in a public reception environment.
• Highly experienced in administration, preferably including asset management systems

• The ability to prioritise workloads and plan effectively, without direct supervision
• Excellent communication skills, both written and oral
• Good IT skills, including the ability to use Word, Excel, and PowerPoint at a basic level.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Kingston and Richmond NHS Foundation Trust

£32,199 to £34,876 a year p.a. pro rata inclusive of HCAS (Outer)