Care Coordinator

CARE CO-ORDINATOR

JOB DESCRIPTION

PAY: £28,000-£30,000 (Depending on experience) + £100 per on-call weekend (£1200 annually)

RESPONSIBLE TO: Deputy Care Manager

To manage all aspects of future and day-to-day planning, to ensure smooth care service delivery.

40 hours per week plus on-call duties as per the office rota (one weekend in four on-call, one evening/morning per week on call).

• Optimally allocate Care Angels based on skills, availability, experience and client needs to deliver the best quality care and support to each of our clients
• Organise Care Angel rotas to minimise travel between clients and ensure guaranteed hours are allocated, where necessary
• Respond efficiently to day-to-day changes in client care needs and Care Angel availability, communicating professionally to all concerned
• Accurately record all changes to scheduled visits in a timely manner to ensure clear visibility and full traceability
• Maintain accurate and professional written communication
• Monitor all relevant aspects of the care management system
• Remains hands‑on in the field by attending scheduled care visits
• Undertake on call duties as per the office colleague rota

• Manage holiday and bank holiday planning process
• Feedback to Operations Manager and Registered Manager regarding concerns or recommendations for process improvements

• Future planning of rotas
  • Ensure rotas are planned 4 weeks in advance
  • Maintain trackers to identify upcoming capacity constraints and recruitment needs
  • Ensure guaranteed hour Care Angels have the correct number of hours
  • Complete Return to Work forms for all colleagues on sick leave
• Welcome new colleagues
  • Meet and greet new colleagues during their training
  • Book shadow visits and communicate with new colleagues
  • Add new Care Angel availability on OTH
• Other planning tasks
  • Update the Operations Manager on branch care hours capacity
  • Update Recruitment Manager on recruitment needs
  • Update Care Angel availability
  • Manage Care Angel holiday requests
  • Email client rotas
  • Notify Care Angels of finalised rotas
  • Follow up with clients on service suspend
• On-call duties as per rota

• Monitor One Touch Health to ensure no missed visits, medications or tasks
• Care Coordination
  • Manage Care Angel sickness and cover unallocated visits
  • Respond to rota change requests e.g. cancellations, time changes, ad-hoc extra visits
  • Communicate and confirm rota changes with clients and Care Angels
• Colleague profile changes
  • Amend digital tasks and medication on OTH as required
• New client enquiries
  • Take new client enquiries and complete enquiry form
  • Send brochures by post / email
  • Book assessments with Registered Manager and/or Client Advisor
  • Follow up accordingly on all enquiries as required
• Other
  • Support Office with non‑urgent tasks e.g. placing orders for PPE, stationery etc, organising post, add Care Angel contact details to on‑call phone
  • Work in accordance with the policies, procedures and philosophy of Guardian Angel Carers
  • Contribute to a healthy and safe working environment
  • Any other tasks as delegated by the Business Owners