Front of House Manager; Patient Services

Position: Front of House Manager (Patient Services)
Location: Greater London

Position title

Front of House Manager (Patient Services)
Description
** Front of House Manager (Patient Services)
***
* Location:

** Central London  
*
* Contract:

** Full-time, on-site  
** Salary:** £38,000-£40,000

We are looking for an exceptional Front of House Manager to lead our patient services team and deliver a world-class, concierge-level experience. This is a hands-on leadership role at the heart of a premium clinical environment, ensuring every patient journey is calm, seamless and expertly coordinated.
** What you’ll do
*** Lead our Reception/Front of House team and create a warm, elegant and reassuring patient experience.
* Coordinate busy clinic diaries, patient flow and same-day treatments with precision.
* Maintain high-quality administration: EMR accuracy, reports, payments, and compliance.
* Support and coach the FOH team; ensure effective rotas and smooth daily operations.
* Work closely with clinicians, nursing and imaging teams to keep clinics running on time.
* Uphold GDPR, CQC and safety standards; contribute to continuous service improvement.
** What we’re looking for
*** 2–3+ years’ experience in premium healthcare, luxury hospitality, or similar FOH leadership.
* Outstanding communication and impeccable written English.
* Strong organisational skills and confidence managing multiple diaries in a fast-paced setting.
* Calm, polished, patient-centred approach with excellent judgement and discretion.
* High accuracy with EMR/CRM systems, payments and documentation.
** Desirable:
** experience in private healthcare (ideally ophthalmology), exposure to clinical trials scheduling, and familiarity with CQC frameworks.

You’ll be part of a respected specialist clinic, leading a friendly and motivated team, and shaping a high-end patient experience that genuinely makes a difference.
** Get in touch
** Send your CV to  or call / message Becky on

Job Location London
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