Care Coordinator

Location: Westminster

Salary: £28,000- £30000

Hours: 40 hours per week

Reports to: Registered Manager / Operations Manager

The Care Coordinator is responsible for the effective coordination and delivery of high-quality, person-centred care within domiciliary and extra care services. The role ensures service users receive safe, responsive, and well-planned care that promotes independence, dignity, and wellbeing.

• Coordinate and manage day-to-day care service delivery.
• Develop and maintain staff rotas to ensure adequate care coverage.
• Allocate care workers based on skills, experience, and service user needs.
• Ensure continuity of care wherever possible.

• Conduct service user assessments.
• Develop, review, and update comprehensive care plans.
• Complete and maintain detailed risk assessments.
• Ensure care plans are person-centred and outcome-focused.

• Ensure services meet regulatory standards and organisational policies.
• Maintain accurate and up-to-date documentation and records.
• Monitor care delivery and address any quality concerns promptly.
• Support audits, spot checks, and service reviews.

• Support care staff with guidance and daily coordination.
• Identify training needs and escalate to management where necessary.
• Assist with induction of new staff members.

• Act as the main point of contact for service users and families.
• Liaise with healthcare professionals, social workers, and external agencies.
• Respond to concerns, complaints, and feedback professionally and promptly.

• Oversee safe medication administration practices.
• Ensure health and safety policies are adhered to.
• Coordinate emergency responses and report incidents appropriately.

• Minimum 6 months’ experience in domiciliary or extra care services.
• Experience in writing care plans and risk assessments.
• Strong organisational and time management skills.
• Good understanding of adult social care regulations.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage priorities.
• Valid DBS (or willingness to obtain one).

• NVQ Level 3 in Health & Social Care (or working towards).
• Previous experience in a coordination or supervisory role.

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