Care Coordinator

Job Title:

Care Coordinator

Company:
The Qalb Short Break Service LTD (Discovery Homecare)

Location:

Business Development Centre, 7 – 15 Greatorex Street, London, E1 5NF

Hours:

37.5 hours per week (Full-Time)

Salary:
Negotiable, dependent on experience

Discovery Homecare is seeking an organised, compassionate, and proactive Care Coordinator to join our growing team. The Care Coordinator plays a key role in ensuring that clients receive high-quality, person-centred care by effectively coordinating care staff, schedules, and services. The role involves working closely with care workers, clients, and management to maintain excellent standards of care and operational efficiency.

• Coordinate and schedule care workers to ensure all client visits are covered effectively.
• Maintain and update care schedules, rotas, and client records.
• Liaise with clients and their families to ensure care needs are understood and met.
• Support the recruitment, onboarding, and supervision of care staff where required.
• Monitor service delivery to ensure compliance with company policies and regulatory standards.
• Respond promptly to changes in care needs, emergencies, and staff availability.
• Conduct regular reviews of care packages and communicate updates to relevant stakeholders.
• Ensure accurate documentation and reporting within internal systems.
• Work closely with management to improve service quality and client satisfaction.
• Provide support and guidance to care staff to ensure best practices are followed.
• Undertake on-call responsibilities as part of the rota.

• Previous experience in a care coordination, scheduling, or healthcare support role (preferred).
• Good understanding of domiciliary/home care services.
• Excellent organisational and time management skills.
• Strong communication and interpersonal abilities.
• Ability to work in a fast-paced environment and respond to changing priorities.
• Competent in using scheduling systems and general IT software.
• A compassionate and professional approach when working with clients and staff.

• NVQ/QCF Level 3 in Health & Social Care (or working towards).
• Experience working in a homecare or community care environment.
• Knowledge of care compliance and regulatory requirements.

• Competitive salary (negotiable depending on experience).
• Full-time position – 37.5 hours per week.
• Supportive and friendly team environment.
• Opportunities for professional development and training.
• The opportunity to make a meaningful difference in people’s lives.