Patient Pathway Lead

The patient pathway lead will work closely with the Deputy Service Manager and a multidisciplinary team to ensure a high‑quality, efficient service for patients across the entire care pathway.

• Provide expert knowledge of patient pathway and administrative procedures.
• Supervise and lead the delivery of a high‑quality service, focusing on a positive patient experience and excellent customer service.
• Support the team in managing the whole patient pathway, from referral to discharge, including first outpatient appointment, diagnostics, treatment planning, treatment, and follow‑up appointments.
• Act as a source of expert advice and support for troubleshooting non‑routine matters or resolving initial complaints.
• Monitor waiting lists and capacity, proactively addressing issues and working with senior managers and clinicians to resolve them, ensuring access and quality targets are met.

At the Royal National Orthopaedic Hospital (RNOH), we are committed to achieving the best staff experience in the NHS. In the 2023 NHS Staff Survey, we proudly scored above the national average for the People Promises: "We are recognised and rewarded," "We are always learning," "We work flexibly," "We are a team," and for staff engagement. We are ranked #1 among all Trusts in North and Central London for all People Promises and themes, and #1 among all Acute Specialist Trusts for "We work flexibly."

We are actively anti‑discriminatory and inclusive, recognising that our brilliant people do brilliant work. Whatever your background, you can thrive and make a difference here.

Joining our organisation means enjoying a wide range of staff benefits, including:

• 24/7 access to wellbeing support through our Employee Assistance Programme.
• A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts.
• A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment.
• Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare.