Senior Patient Administrator

Senior Patient Administrator – Patient Access

The post holder will provide a comprehensive patient‑focused administrative service on a day‑to‑day basis to a multi‑disciplinary team. The successful candidate must be able to work both autonomously and as a member of the team and be able to undertake a wide range of administrative duties. You will need to demonstrate excellent listening and communication skills, be organised, adaptable and flexible in approach.

This vacancy may close early if a sufficient number of applications are received. Please submit your application as soon as possible to avoid disappointment.

Successful applicants will demonstrate excellent communication skills in order to deliver a high standard of customer service to our patients. The post holder will also be responsible for coordinating their workload to meet the demands of senior leaders of the Division and, where appropriate, for ensuring necessary follow‑up action and deadlines are met. Attention to detail is principal in this post, as is the ability to prioritise workload.

Previous experience in administration and booking teams is essential. Knowledge of Cerner is essential for this post.

• General Manager, Service Managers, Junior Service Manager and Team Leader
• Medical and Nursing staff
• POA team
• Other departments
• Divisional Leads
• Outpatient Administrator

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top‑performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award‑winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us ‘Good’ in safety, effectiveness, care, and responsiveness, and ‘Outstanding’ in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We are committed to equal opportunities and believe that diversity drives innovation and excellence. As part of our dedication to equity, we actively welcome applications from individuals from the global majority, veterans and under‑represented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed.

Employment is subject to a six‑month probationary period.

Some roles may require weekend shifts at multiple sites.

• Assist the Assistant Service Manager in all aspects of staff management of all Patient Administrators and Assistant Patient Administrators, including assisting with prioritising of workload, day‑to‑day support, supervision, sickness, performance and appraisal and ensuring mandatory and statutory training targets are achieved.
• Support the Assistant Service Manager in maximising the best use of clinical and non‑clinical resources.
• Ensure that all enquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate, using initiative and prioritising skills.
• Proactively manage patient pathways so that all patients receive a high standard of service delivery.
• Use initiative when dealing with patients’ problems or when dealing with managers and consultants who may request patient information.
• Ensure all activity is cashed up in a timely manner using Trust’s PAS/appropriate IT system including DNAs and discharges.
• Participate in new staff induction, demonstrate duties to new starters and providing close supervision.
• Develop of new members of the team through training and supervision.
• Adhere to trust‑wide standard operating procedures and policies developed for clinical administrative processes and participate in their development.
• Suggest improvements to systems, with ways of measuring effectiveness of any changes made.
• C…