Patient Access Officer Registration

Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.

We believe that every life deserves world class healthcare.

Job Summary

Salary: Starting salary: £27,007.50. After probation salary increases to £28,500

Hours: Monday to Friday, mixture of 7:30am to 3:30am shifts and 12pm to 8pm shifts. Occasional Saturday shifts are also required.

Location: 24 Portland Place, London W1B 1LU
(some flexibility required to travel to other sites to cover sickness etc.) Fully on-site.

Contract: Full time, permanent

What are we looking for?

You will be supported by the Registration/Admissions Senior, and be part of a dynamic patient-facing role committed to delivering a warm welcome to all outpatients on their arrival at Cleveland Clinic London.

You will contribute to the delivery of an exceptional patient experience, ensuring all outpatients are fully registered on arrival. A varied and multi-faceted role, as well as providing patient information and answering any questions or queries our patients may have about any aspect of their visit, you will be responsible for the accurate collection and verification of all outstanding demographic and financial information, including insurance authorisations and/or payments.

You should have a working knowledge of all types of outpatient scheduling across the various clinical areas of the hospital and will be an excellent communicator and adaptable team player who enjoys the challenges of delivering world class customer service in a busy hospital environment.

What makes us different?

Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.

What will your duties include?

• Meet and greet all outpatients and visitors to Cleveland Clinic London
• Facilitate all in-person same day and future appointment requests and referrals
• Ensure any outstanding patient demographic and financial information is complete at the point of check-in
• Assist with patient check-in where this is required
• Liaise with insurance companies and other third party payers as required to ensure relevant authorisation is in place
• Collect payments as required utilising Cleveland Clinic London’s integrated payment systems
• Management of cash drawer and compliance with cash reconciliation and other cash management processes and policies
• Provide cost estimates to self-pay patients
• Promote and encourage sign up to the CCL MyChart App to enable patients to manage their own healthcare information
• Communicate effectively with other relevant departments within the hospital to deliver a seamless patient journey in all cases
• Cross train across all areas of Patient Access
• Follow hospital and department policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of
• Complete mandatory education and training in order to maintain organisation and department specific competencies and requirements
• Other duties as assigned

What we need from you?

• Relevant experience in a patient facing environment (essential)
• Experience of patient bookings via hospital computer software (preferred)
• Computer proficiency in Microsoft Office, Excel, Word etc
• Outstanding customer service, communication, confidentiality and interpersonal skills (essential)
• Proven ability to step outside comfort level, adapt to new challenges and assist the team (essential)
• Ability to work effectively in both a team environment and independently (essential)

What can we offer you?

As a private hospital with no shareholders, we reinvest profits back into our organisation. This means we can offer tailored support and development for caregivers, alongside benefits such as:

• 25 days annual leave plus Bank Holidays
• Double-matched salary exchange pension – contribute 5% and we’ll contribute 10%
• Private Medical & Dental Insurance
• Life Assurance
• Season Ticket Loan & Cycle to Work schemes
• Workplace…