Medical Practice Receptionist (Mitcham

• A rate of pay of £14.98 per hour (£17,911.3 pa)
• 23 hours per week worked as follows:
• Monday: 1:00pm – 6:30pm (5.5 hours)
• Tuesday: 2:00pm – 8:00pm (6 hours)
• Wednesday: 1:00pm – 6:30pm (5.5 hours)
• Thursday: 8:00am – 2:00pm (6 hours)
• 4 weeks annual leave, plus the bank holidays (pro-rated for part-time working)
• A six-month probationary period
• Enhanced sick pay after probation
• Eligibility to join the NHS pension scheme

About Cricket Green Medical Practice and this opportunity

We have an exciting opportunity for a Receptionist to join our highly supportive and skilled team, on a part-time basis. This is a temporary role to start from 1st September 2026 and end on 28th February 2027, with the possibility to become a permanent role.

We are very open to applications from candidates of all backgrounds, who can offer strong customer service skills. This role is based on-site,and remote working is not available.

Cricket Green Medical Practice is a forward-thinking, well established GP surgery in Mitcham, South-West London. We provide care for a patient population of close to 12,000, working alongside a multi-skilled team of 40 clinical and administrative staff, supported by four GP partners.

About the role

You can expect a very busy but varied day, with a structured rotation of tasks to that covers patient-facing reception duties as well as back-office admin tasks. Key aspects of the role include, but are not limited to:

• Being the first point contact with patients in the GP practice on the front desk
• Answering phone calls from patients, pharmacies and care homes and signposting patients to the best service
• Inputting patient requests into our triage platform
• Booking and cancelling patient appointments with the nurses, GPs or other clinicians
• Process prescription requests
• Scanning and filing incoming letters from hospitals and other services, adding information (medical codes) onto the clinical record and actioning requests from the hospital if required
• Responding to enquiries from patients and other healthcare services

About you

• You will ideally have experience working in a similar environment, such as GP, NHS, dental of veterinary practice, or in a similar customer-facing position.
• You will have excellent customer service skills and the patience to deal with a wide mix of patients and enquiries.
• Your proven organisation skills and ability to prioritise, and willingness to muck in to serve our patients and help your colleagues, will serve you well in this fast-paced role.
• We are looking for someone who is willing to learn and ask questions, in order to provide accurate and helpful information to our patients at all times.
• You will have a good, solid knowledge of Word and Outlook, and the ability to pick up new systems quickly (with training).

This appointment is subject to a Disclosure and Barring Scheme (DBS) check, satisfactory references and the right to work in the UK.