Listen to Families: Team Member (Casual

Listen to Families:
Team Member (Casual)

Homebased/hybrid, within commutable distance of Central Office, London, Peckham

Prison and community-based service

Casual

A Listen to Families Team Member role is a flexible, paid position designed for people who currently have a loved one in a London prison, or whose loved one has previously been inside a London prison within the last 12 months.

Pact is working with the NHS in London to give families and carers more of a say in how prison healthcare is developed and delivered. By sharing your experiences and discussing how to improve things, you’ll play an important part in making sure families and carers get their voices heard.

Playing your part in the team takes between 4 and 8 hours a month. Team Members usually combine their work for Pact with other employment or caring responsibilities, and we design the roles to be as flexible as possible.

• You will know what it’s like to have a loved one in a London prison. Someone you are close to will either be serving time now, or have previously been inside a prison in London (HMP Brixton, HMP Belmarsh, HMP/YOI Feltham, HMP/YOI Isis, HMP Pentonville, HMP Thameside, HMP Wandsworth and HMP Wormwood Scrubs) or the Southeast (HMP Aylesbury, HMP Elmley, HMP Downview and HMP Huntercombe) within the last 12 months.
• The person imprisoned will be someone you care about and are close to. For example, they might be your partner, son, husband, brother, nephew, uncle, cousin, grandfather, step-brother , step-father ,family memberorafriend.
• You will have experience of supporting your loved one with their healthcare needsin prison. They might havemental health, physical health,dentistryor eye-care needs– orhaveseveralissuesat the same time.
• You’llbe keen to help the NHS improve the healthcare in prisonsby sharing your experiences.

• You’ll share your experiences directly with NHS London and the organisations who provide healthcare in London prisons.
• You’ll give feedback on key questions that have come up through the Listen to Families programme’s work or that come from the NHS.
• You’lljoin focus groups about prison healthcare and feed into discussions about how it could improve.
• You’llstay in the loop remotely via our chat group and emails.
• You will attend a monthly video call with the whole Listen to Families team and contribute to discussions.
• You will come along to coffee mornings for people who have a loved one in prison and help everyone feel safe, comfortable and welcome.
• You’ll contribute to specific projects, working with others to develop recommendations about what needs to change.
• Working as part of a team, you’ll support others in the Listen to Families network as we work to improve prison healthcare together.
• You’ll learn about how healthcare happens in prisons – who does what and how different parts of the system work.
• Other tasks and opportunities may be available as the programme develops.
• You will receive full training and support from Pact.
• You’ll follow Pact’s policies and procedures, including safeguarding, data protection and confidentiality.

Pact (the Prison Advice & Care Trust) is a pioneering national charity that provides caring and life changing services to men and women in prison, to people with convictions on release and in the community, and to their children and families.

Pact’s vision is of a society in which justice is understood as a process of restoration and healing, in which prisons are used sparingly and as places of learning and rehabilitation, and in which the innate dignity and worth of every human being is valued. We work for the common good of Society, taking a public health-based approach. We work at the intersection of criminal justice, child and family welfare, mental health, wellbeing provision and health & social care.

Our volunteers and staff can be found in courts, prisons, probation services, and in communities across England & Wales. We are a diverse, inclusive, modern, and collaborative charity. We build effective partnerships and sustainable solutions based on our well-established understanding of the systems in which we work, and on our historic values and ethos developed through our 120+ years of service delivery.

As an inclusive employer, we welcome requests for job adverts and descriptions in accessible formats (for e.g. larger text) for candidates with disabilities, including those with neurodiversity. Please contact us via h, if you require any support in engaging in our recruitment process.

Involvement payment of £150 per day (4 hours - 7.5 hours) or £75 per half day (4 hours or less)

4 - 8 hours a month, flexible

• Flexible working
• Holiday pay
• EAP Scheme
• Charity worker discounts
• Wellness, inclusion and diversity groups

12-09-2026

_Member_-_Role_Description_2026.docx