Senior Operational Lead | East NHS Foundation Trust

Senior Operational Lead | East London NHS Foundation Trust

Join the City and Hackney Integrated Mental Health Service as aBand 8B Senior Operational Lead, a pivotal leadership role driving the delivery of high-quality, person-centred care for adults with complex mental health needs. Reporting to the Deputy Borough Director, you will oversee four integrated quadrant teams and specialist services, leading multidisciplinary staff while shaping and embedding a forward-thinking community mental health model that prioritises recovery, co-production, and partnership working across health, social care, and the voluntary sector.

You will play a key role in service transformation, performance and the development of innovative pathways, while working closely with stakeholders to address inequalities and improve outcomes. This is an exciting opportunity for an experienced and dynamic leader to influence system-wide change, champion collaboration, and ensure responsive, compassionate services for diverse local communities.

• Tobe responsible forthe operational management of the Integrated Mental Health Service provided by the quadrant teamsand agreed specialist teams.
  
  This will include staff, financial, equityand performance management of the service.
• To manage and supervise the
  
  Operational Leadsand provide managerial supervision to the Quadrant Psychological Professional Leadsin conjunction with the head of psychological therapy;
• To ensure that services are delivered in a manner thatseeksto achieve equity of access,experience and outcomes for local people
• Responsible for policy implementationandfor discrete policy or service development for a service or more than one area of activity.

To provide leadership and ensure that the teams have the knowledge and skillsrequiredto engage with service users and carers effectively and to ensure that any training or development needs are identified. They will ensure that the teams implement an integrated, person-centred, recovery orientated approach to assessment and care planning that multi-disciplinary team members work together with patients and carers.

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are:
We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

• To work with senior clinicians to enablethedeliveryoftimely,equitableandeffective mental health support in the community,
• To work with London Borough of Hackney, the City of Londonand the Crisis Pathway Lead, to plan and deliver the Social Care priorities, including Personalisation, Carers, Safeguarding,etc and tofulfilthe Council’s responsibilities as outlined in the Care Act 2015.
• To contribute to the development of key service partnerships with other key agencies, such asLBH, The City of London, the ICB, housing agencies, Employment Service,Adult Education providers, Police, Service User and Carer Groups and the voluntary sector.
• TorepresentELFT on various Multi Agencyat Risk/Vulnerable Person Panels.
• Act as an investigator in Serious Incidents Investigations under the ELFT Serious Incident Policy.
• Champion carers interventions and representation
• To ensure that services are delivered in a manner thatseeksto achieve equity of access,experience and outcomes for local people;
• Tomaintainanup-to-date knowledge of policy and practice developments in the commissioning and delivery of health and social care services for adults with mental health difficulties.
• Responsible for policy implementationandfor discrete policy or service development for a service or more than one area of activity.
• To provide leadership and ensure that the teams have the knowledge and skillsrequiredto engage with service users and carers effectively and to ensure that any training or development needs are identified. They will ensure that the teams implement an integrated, person-centred, recovery orientated approach to assessment and care planning that multi-disciplinary team members work together with patients and…