Service Efficiency Manager

Title:

Service Efficiency Manager

Company:

Ipsen Ltd

Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas:
Oncology, Rare Disease and Neuroscience. Supported by nearly 100 years of development experience, with global hubs in the U.S., France and the U.K, we tackle areas of high unmet medical need through research and innovation. Our passionate teams in more than 40 countries are focused on what matters and endeavor every day to bring medicines to patients in 88 countries.

We build a workplace that champions human‑centric leadership and fosters a culture of collaboration, excellence and impact. At Ipsen, every individual is empowered to be their true selves, grow and thrive alongside the company’s success. Join us on our journey towards sustainable growth, creating real impact on patients and society! For more information, visit us at  and follow our latest news on Linked In and Instagram.

Service Efficiency Manager, Rare Diseases Field Based | UK Make a Meaningful Difference in Rare Disease Care At Ipsen, we are committed to transforming the lives of people living with rare diseases. We're looking for an experienced and strategically minded Service Efficiency Manager to join our Rare Diseases Business Unit and help improve access to treatment by developing innovative solutions across NHS services.

This is a unique opportunity to work at the intersection of healthcare transformation, market access, partnerships and commercial excellence. You'll collaborate with NHS organisations, healthcare professionals and cross-functional teams to identify and implement service improvements that help patients receive treatment more efficiently while delivering measurable value to healthcare systems.

As Service Efficiency Manager, you will lead the development and implementation of service and pathway solutions across the NHS, helping to increase capacity, reduce waiting times and improve patient access to treatment. You'll work closely with NHS stakeholders to understand operational challenges and develop tailored solutions that enhance patient pathways and outcomes. This highly visible role plays a key leadership position within the Rare Diseases Business Unit, bringing together expertise from Medical, Market Access, Sales and other key functions to deliver impactful customer partnerships and support the continued growth of Ipsen's rare disease portfolio.

• Partner with NHS organisations to improve service efficiency, increase capacity and reduce patient backlogs.
• Develop and implement pathway solutions that support timely diagnosis and treatment of patients.
• Strengthen referral pathways between community and specialist healthcare providers.
• Lead patient flow and service improvement projects designed to enhance patient experience and reduce waiting times.

• Build strong relationships with senior NHS stakeholders and healthcare organisations.
• Provide consultancy and strategic support to identify solutions tailored to local service needs.
• Initiate and manage partnership projects that advance patient care and support healthcare system objectives.

• Establish project goals, KPIs and governance processes to ensure successful delivery.
• Drive cross-functional collaboration with Medical, Market Access, Sales, Legal and Marketing teams.
• Share insights and recommendations to support business planning and strategic decision‑making.
• Ensure all activities comply with the ABPI Code of Practice and company policies.

We are looking for an innovative, commercially aware healthcare professional who combines strategic thinking with strong…