Care Coordinator

The post holder will support the Lead Care Coordinator and the neonatal units across the designated Local Maternity & Neonatal System (LMNS) and Integrated Care System (ICS) on behalf of the London Neonatal Operational Delivery Network to implement Family Integrated Care (FiCare) initiatives, meeting the aims and key deliverables of the Neonatal Critical Care Review (NCCR) 2019, as per the Long Term Plan (2019) commitment.

The main focus will be to implement a strategy to improve and enhance family centred and integrated care (FiCare) in all neonatal units within the designated LMNS/ICS area. This will be achieved by developing and working with the London Parent Advisory Group, co-ordinating and linking with key staff to support their local work, fostering a culture where FiCare is embedded in everyday practice so that parents and families are at the heart of and fully involved in their baby’s care.

The role will also include assisting provider organisations with the improvement of accommodation, facilities and support available to parents and families during their baby’s in-patient stay, maximising the use of available funding for these purposes. This will help to standardise neonatal services across the network, as well as helping support parents in preparation for the transition to neonatal outreach and / or paediatric services.

The post holder will use expert knowledge and specialist clinical skills to carry out core duties and responsibilities on behalf of the London Neonatal Operational Delivery Network to enable the network to deliver and measure core objectives as defined within their service specification, achieve their network work plan and deliver on the requirements set out for Care Co-ordinators.

The key aim of this role is to work across a designated LMNS/ICS to help ensure that parents and families who have sick/premature infants being cared for are supported in their journey through neonatal services. This will be achieved by supporting work streams designed to ensure opportunities for FiCare are maximised and a core philosophy established within each neonatal unit.

The London Neonatal Operational Delivery Network (ODN) is hosted by The Evelina London Children’s Hospital. The ODN is a disease specific operational delivery network mandated in 2014 by NHS England to improve outcomes for neonates in London.

Around 14,000 babies born in London every year need specialist care. Despite the commitment and expertise of the London hospitals and neonatal health professionals, services are often over-stretched, operating at full capacity. In addition, London has the highest birth rate nationally and one of the most diverse and complex population groups in the UK.

These challenges present an opportunity to support organisations, clinicians and parents by providing access to specialist resources and expertise, coordinating patient pathways, and improving objective data and guidelines on best practice.

With the support of NHS England (London), the Neonatal ODN aims to deliver innovative services across pathways of care and work in collaboration with service users and the voluntary sector to improve patient care and experience, and shape future neonatal services in the capital.

For further details / informal visits contact:
Name:
Laura Kelly

Job title:

Lead Care Coordinator Email address: