Complex Case and Programme Manager - West

Company Description We believe in the power of ingenuity to build a positive human future.  As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists.

And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport.  Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life.

Job Description Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on a client site.

Flexible working
- We are guided by our client work and needs; however, you have autonomy to manage your time and diary to suit your work/life balance. This is a hybrid role with at least 4 days a week in the office The role will be anchored by a dedicated team hub, likely based in West London and may require occasional travel to other sites, with potential for further national travel.

The role is for 40 hours a week worked within 9am to 6pm Monday to Friday What is next in your career? Are you passionate about using innovation and technology to solve complex challenges and improve the lives of vulnerable people?

We are seeking a talented and solutions-focused Complex Case Manager to join our Argenti care technology team supporting our partnership with Northwest London Council. This permanent, full-time role is ideal for someone passionate about using technology to improve lives, thrives on creative problem-solving, and excels at working collaboratively within the Argenti Partnership and with colleagues across adult and children’s social care.

Established in 2013, the Argenti is an award-winning partnership created by PA Consulting. It collaborates with councils across the country to deliver an innovative approach to care technology services, also known as Technology Enabled Care (TEC) or telecare. Through its strategic partnerships with councils, Argenti helps people of all ages live safer, more independent, gloriously ordinary lives in the place they call home.

You will have opportunity to:

Sitting at the heart of our personalised Care Technology offer, this role involves supporting the development and delivery of bespoke Care Technology solutions for vulnerable individuals with more complex or unique needs. Working closely with Argenti partners and social care practitioners, you will support processing complex Care Technology referrals by exploring innovative, tailored options to help meet the desired outcomes and challenges of the people we support.

You will need to be highly skilled at engaging with social care professionals, hosting regular conversations to fully draw out key needs, risks, and aspirations, and working together to co-design the most effective technology-enabled solutions. You’ll have access to our full portfolio of Argenti Care Technology products, and your specialist knowledge will be essential in matching the right technology (or combination of technologies) to the needs of individuals facing the most complex situations.

The ability to think flexibly and creatively is crucial, as is an openness to sourcing or proposing new solutions for testing and piloting where existing options don’t meet requirements.

Working within the Westest London Council, with the opportunity to work across our Argenti services, you will:

Work in partnership with social care professionals:
Collaborate closely with frontline colleagues, drawing out key needs and challenges, and co-designing bespoke, person-centred solutions for complex cases.

Advise and support:
Guide social care practitioners in identifying and specifying needs for…