Float Medical Secretary

Responsibilities

• Provide full secretarial support to Consultants, including accurate audio typing and professional handling of all clinical and non-clinical correspondence.
• Manage Consultant diaries, clinics and patient appointments, ensuring results, letters, investigations and records are prepared in advance.
• Coordinate patient pathways, including admissions, investigations and test results, escalating urgent or abnormal findings promptly.
• Act as the main point of contact for patients, handling enquiries with empathy, professionalism and discretion, including difficult situations.
• Support the financial administration of the practice, ensuring insurance details, self-pay information and billing requirements are accurately recorded and communicated.

• Previous experience in private healthcare within a medical secretarial or equivalent administrative role
• A working knowledge of medical terminology and strong attention to detail
• Excellent organisational skills, with the ability to prioritise and work independently within guidelines
• Strong, accurate typing skills and confidence using Microsoft Office systems
• Clear, professional communication skills with a calm and empathetic approach