Appointment Centre Administrator

Employer Ashford and St. Peter's Hospitals NHS Foundation Trust Employer type NHS Site Ashford Hospital Town London Road Salary £27,106 - £28,850 per annum inc. HCAS pro rata Salary period Yearly Closing 25/09/2026 23:59 Interview date 07/10/2026

We are looking for a motivated Team Player to join our busy Appointment Centre and play a vital role in delivering a first-class patient experience from referral through to clinical treatment.

As part of our Appointment Centre, you will be responsible for providing exceptional customer service to patients
, ensuring appointments and referrals are managed efficiently and in line with national NHS waiting-time targets.

This is a fast-paced role where you will need to remain calm, logical and methodical
, even when managing multiple tasks, frequent interruptions and competing priorities. Excellent communication skills and a strong commitment to maintaining patient confidentiality are essential.
previous administrative experience, particularly within healthcare settings or familiarity with hospital Cerner PAS and eRS systems, are desirable.

This role is an excellent opportunity for someone looking to build and develop a career within the NHS
. You'll have access to training and development opportunities designed to support your professional growth and help you progress within your career.

As an NHS employee, you'll benefit from a range of excellent terms and conditions, including:

• Generous annual leave entitlement
• Training and career development opportunities
• A supportive team environment

If you're organised, approachable and committed to delivering an outstanding patient experience,
we'd love to hear from you.

The department works in line with several government targets on patient waiting times. You will be responsible for delivering excellent customer service to patients. You will need to be able to work in a calm, logical and methodical way, whilst multitasking despite frequent interruptions, and you must possess practical communication skills whilst always maintaining patient confidentiality.

Ashford and St. Peters Hospitals NHS Foundation Trust is the largest provider of acute hospital services to Surrey residents, serving a population of 410,00 people and employing approximately 4,800 staff.

Our vision is to provide an outstanding experience and best outcomes for patients and the team. We are committed to providing continuous professional development and flexibility to deliver our workforce plan.

We are part of a collaborative Group with the Royal Surrey NHS Foundation Trust. As part of this partnership, colleagues may occasionally work across both organisations to support shared services, development opportunities and patient care.

St Peter’s Hospital delivers complex medical and surgical care, maternity and emergency services. Day and orthopaedic surgery, ophthalmology and outpatient services are delivered at Ashford Hospital. Additional services are delivered at Woking Community Hospital.

Our Values provide us with the behaviours we respect and can commit to. By living our values through our everyday interactions, we can build a stronger, more resilient, and forward- thinking organisation, guiding us to achieve success and make a positive impact on how we deliver our services.

We can offer you the full range of NHS benefits and discounts.

• To use new working systems within the Clinical Office to promote an efficient service, i.e., Evolve, ERS, Envoy, PAS & the storage of appropriate information electronically on shared drives.
• Responsible for dealing with enquiries from patients, (written and via telephone/email) relatives,…