Care Coordinator

Excellence Healthcare Services Ltd is seeking an experienced, highly organised and dependable Care Coordinator to join our domiciliary care team.

The care coordinator will play a central role in the day to day operation of the service, ensuring that care visits are safely and effectively scheduled, appropriately staffed and delivered in accordance with service users' needs.

The successful candidate will coordinate care workers, manage rotas, respond to changes and emergencies, maintain continuity of care and communicate effectively with service users, families, care workers and the wider management team.

This is primarily an office based coordination role; however, this is a domiciliary care service and the position is operational. The Care Coordinator must therefore be prepared to provide emergency care call cover when required to maintain continuity of care.

• Prepare, maintain and manage care worker rotas
• Allocate care workers appropriately according to service user needs, location, availability, skills and continuity requirements
• Ensure all scheduled care visits have appropriate staffing
• Monitor the rota throughout the day and respond promptly to changes
• Manage staff sickness, absence, lateness and other short notice changes
• Arrange replacement cover promptly when a care worker becomes unavailable
• Minimise unnecessary changes of carers and promote continuity of care wherever possible
• Ensure travel requirements and realistic travelling time between care visits are considered when preparing rotas
• Coordinate annual leave and staff availability while maintaining safe service coverage
• Communicate rota changes clearly and promptly to care workers and, where appropriate, service users and families
• Support the mobilisation and scheduling of new care packages
• Work closely with management when considering capacity for new packages

• Monitor care delivery throughout the working day using the company's electronic care management systems
• Identify late, potentially missed or unconfirmed care visits and take prompt action
• Follow up with care workers where there are concerns regarding attendance or service delivery
• Escalate significant concerns to the appropriate manager
• Maintain effective communication with field staff throughout the day
• Respond promptly to operational problems and ensure appropriate action is taken
• Maintain clear records of significant changes, incidents and actions taken

• Maintain professional and positive relationships with service users and their families
• Respond appropriately to queries regarding care visits, carers, timings and changes
• Communicate unavoidable changes to care arrangements sensitively and professionally
• Receive concerns and feedback and ensure these are appropriately recorded and escalated
• Work with the field care supervisor and management team where a service user's needs or circumstances change
• Help ensure that service users receive reliable, consistent and person centred care

• Provide day to day operational support to care workers
• Communicate clearly regarding rotas, changes, service user requirements and operational instructions
• Maintain appropriate professional boundaries while developing positive working relationships with the care team
• Identify recurring punctuality, attendance, availability or performance concerns and elevate these appropriately
• Work collaboratively with the field care supervisor where field observation, additional supervision or practical support is required

As an operational member of the domiciliary care management team, the care coordinator will be expected to assist in maintaining continuity of care during unexpected staffing shortages or emergencies.

Where suitable alternative cover cannot reasonably be arranged, the care coordinator may be required to personally undertake care calls.

Care calls undertaken during the employee's normal contracted working hours form part of the care coordinator's salaried duties and do not attract additional payment.

A company vehicle will be available for use when the care coordinator is required to undertake authorised care call cover, subject to the company's vehicle use requirements.

Where the care coordinator is required and agrees to undertake care calls outside their normal contracted working hours, those additional hours will be paid separately at the applicable rate.

Participation in…