Outpatient Clinic Coordinator

YOU MAKE US MORE
Join Moorfields Eye Hospital NHS Foundation Trust At Moorfields, people’s sight matters—and so do the people who make it possible.

For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.

We're also a vibrant community where kindness, equity and excellence shape every aspect of our work. Whether it’s pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we’re united by one mission—delivering world-class eye health, sustainably and at scale.

And we’re just getting started.

From 2027, we’ll move to our brand-new Oriel site in St Pancras, Camden—a state-of-the-art centre that will unite eye care, research, and education under one roof. This groundbreaking facility, developed in partnership with UCL Institute of Ophthalmology and Moorfields Eye Charity, will enable transformative innovation and collaboration like never before.

Could you be part of this future? Make us more.

We are looking to recruit a clinic co-ordination/receptionist

To provide an effective service for Moorfields North and a designated service or group of consultants and be the primary point of contact for patients and staff for any administrative issues.

To ensure that patients are given clear information regarding their pathways, and arrangements and that their pathway is managed smoothly and efficiently.

Work closely with the responsible surgeons, lead nurses to ensure that appointments are appropriately booked.

Moorfields Eye Hospital invites applications for the permanent post of Outpatient Clinic Co-ordinator based at Moorfields Eye Clinic Bedford.

This post will also require work between the 2 sites in Bedford for reception duties, with a flexible approach. The hours are on a rotation and run as ,  &

• Provide a high standard of receptionist/ 1st point of contact and administrative support, to include timely and accurate cashing up of clinics.
• Be courteous and professional when dealing with patients, at all times
• Check patient information i.e. address and general practitioner details are accurate and up to date and make any necessary alterations to the patient’s health record and PAS.
• Record outpatient outcomes, RTT status and where appropriate, outpatient procedure coding promptly for every patient.
• Book appointments for diagnostic purposes in liaison with the appropriate departments
• Make follow-up appointments as requested by the clinician within appropriate time frames
• Where issues and/or problems are identified with appointment booking, highlight these with clinicians
• Ensure regular communication and liaison with the clinical and nursing teams working in clinics to keep them informed of any problems that may impact on the running of the clinic, e.g. patients arriving late.
• Do Not Attend (DNA) and discharge patients in line with the Access Policy and ensure clinics are ‘cashed up’ promptly.
• Assist with reception telephone calls and enquires from staff members, patients and carers.
• Ensure that support appointments, interpreters and transport are booked in a timely manner.

What’s in it for You?

At Moorfields, we invest in you—your growth, your wellbeing, your future.

• Competitive salary (including high-cost area supplement)
• Membership of the NHS Pension Scheme
• 24/7 independent counselling support
• Career-long learning and development opportunities
• Excellent…